Outdoor

I recently graduated with a Bachelor’s Degree in Communications.  With my academic and work experience, I am very effective in communicating with the public, whether I am receiving a complaint or providing information.  Customers who deal with me find their issues are resolved expediently and amicably and this is true regardless of whether I communicated with them in person or over the phone.

I’m an outgoing, energetic, highly motivated individual who is ready to enter the next phase in her professional life.  I’m looking for a dynamic, fast-paced organization where I can leverage the skill sets that I’ve developed and build upon my past experience in Customer Relations.

On the Job Trainer for the Foreclosure Department; trained, oversaw, and mentored new hires on managing a portfolio of time-sensitive loans.
Ensuring exceptions are addressed in a timely manner to avoid delays in the foreclosure process (i.e. title issues, liens/judgments, and unpaid taxes).
Communicating with foreclosure and bankruptcy attorneys to determine first lien status.
Analyze appraisals/BPOs related to foreclosure sale bids.

Mortgage Associate/ Lien Risk Management

Selected as trainer for out-of-state assignment to train Countrywide funders in preparation for new program rollout.
Interfaced directly with customers and coordinated problem resolution.  
Led a team of auditors in all customer service activities for first and second loans.
Scheduled and led weekly meetings to keep team informed, discussed key challenges, and resolved issues.   
Responsible for ensuring lenders and insurance agencies meet the underwriting conditions and the standards for Countrywide corporate compliance. 

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Team Lead/ Escrow Assistant

Find out detailed information about Lena Ruiz,  in Lake Forest, CA

Lena Ruiz: in Lake Forest, CA

Lena Ruiz

Bank of America

LSI Fidelity Finacncial Company

Californina State University of Northridge