Bike

Golf

Fashion

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Tech

Health & Fitness

I am a technologically savvy sports enthusiast that loves to enjoy life to the fullest. i pride myself in keeping a positive attitude and making the most out of every situation life throws my way.

Sales Operations Manager 

Self-motivated and goal driven. Experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Excellent interpersonal and time management skills.


Lead and mentor a high-performing sales operations team, drive innovative sales strategies, and
actively participate in n Product Lifecycle Management (PLM) and Go-to-Market (GTM) planning to deliver top-tier service to sales team, specialty accounts, and key accounts for the Americas region.
●   Spearhead sales operations for 7 esteemed brands, manage team order file and analyze
daily allocation flow for alignment with customer order dates, ship dates, available
inventory, and incoming product, contributing to over $120 million in annual revenue.
●   Collaborated with 3PL partners and cross-functional teams to reduce order fulfillment time
by 50%, enhancing customer satisfaction and loyalty.
●   Establish and monitor key performance indicators (KPIs), contributing to the weekly
shipment planning process and achieving a 90% accuracy rate in order forecasting and planning.
●   Supervise Electronic Data Interchange (EDI) order processing, ensuring seamless
transactions, and proactively monitor and resolve errors to maintain operational efficiency.
●   Engage with fulfillment and credit teams to identify the root causes of chargebacks,
formulating and executing proactive strategies for both resolution and prevention.

Sales Operations Manager

Drove strategic alignment with sales managers, nurtured key account relationships, and implemented impactful marketing initiatives.

●   Demonstrated exceptional sales acumen in onboarding and managing all key accounts,
leading to a notable 25% increase in account retention and revenue growth year over year.
●   Partnered with the Marketing team to implement the InBody testing location map on the company website, resulting in significant 40% increase in InBody application usage.


●   Led weekly sales operations planning process, reporting, analyzing, and prioritizing supply
to meet customer demands.

Senior Key Account Manager

- Manage and grow relationships with over 80 specialty retail accounts in the Greater Los Angeles Area
             
- Achieve and exceed seasonal pre-book and at-once sales goals established in quarterly meetings and trainings

- Monthly visits with accounts to review new products, track inventory, and discuss how their needs can be met through specific products, programs, and services

- Coordinate and attend events to expand current product portfolio and promote brand awareness

Outside Sales Professional

Represented the brand in the field, engaged with customers, prospected new accounts, and drove
sales through personalized consultations and effective relationship-building.

●   Expanded territory account base by an impressive 50% within the first 6 months,
increasing revenue growth and market penetration.
●   Exceeded seasonal sale goals by 20% and generated over $1million in sales through
meticulous zone planning and unparalleled product knowledge.

- Acted as a brand ambassador by cultivating professional relationships with clients on a business-to-business and business-to-consumer level

- Worked with Outside Sales Professionals and their accounts for order management such as: orderentry, confirmation, adjustments, and returns/credits 

- Assisted in the development of department policies and procedures and new hire training program 

- Support Accounts Receivable with clerical duties and collection of payments for accounts with past due balances

Inside Sales Professional

Actively engaged with B2B and B2C customers through phone and online channels, promoted
company products, and contributed to driving sales through exceptional customer service.

●   Communicated daily with Outside Sales Professionals, streamlining account management
tasks and achieving a significant improvement in order processing efficiency.
●   Serviced and sold to accounts outside of the Sales Representative's normal territory,
generating over $150K in additional revenue.

- Placed sales orders, processed returns and exchanges, provided order updates, tracked shipments, and created warranty and service claims for all products

- Ensured world class customer experience by demonstrating empathy and resolving problems while addressing customer inquiries and concerns via telephone and email 

- Consistently exceeded KPI (key personal indicator) goals during monthly QA call screenings

- Recipient of multiple positive reviews acknowledging dedication to excellent customer service


Customer Service Representative

Provided exceptional support and assistance to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction with Oakley products and services.

●   Thrived in a fast-paced call center environment, adeptly managing an impressive daily call
volume of over 100 calls, consistently delivering complete customer service and support.
●   Provided a world-class customer experience by demonstrating empathy, following up on
outstanding issues, and resolving problems with a sense of urgency.

- Ordered and kept track of inventory for all laboratory supplies

- Cleaned and performed routine maintenance on laboratory instruments

- Prepared specimens for analysis and established proper chronological priorities in testing

- Ensured that QA/QC standards are met in order to provide quality service and meet turn-around-times for patients on a consistent basis

Anatomic Pathology Lab Assistant

- Greeted customers in a timely fashion while quickly determining their needs

- Exceeded monthly sales quotas

- Assisted with department growth by implementing various sales techniques and training fellow team members

- Designed displays to make the store experience interactive, engaging and reassuring


Sales Consultant

Find out detailed information about Mark Lopez, Sales Operations Manager  in Yorba Linda, California

Mark Lopez: Sales Operations Manager in Yorba Linda, California

Mark Lopez

Boardriders

InBody USA

TravisMathew Apparel

Travis Mathew

TravisMathew Apparel

Travis Mathew

Oakley

Oakley

Clarient/GE Healthcare

Best Buy

Santa Ana College

Santa Ana College