Fashion

In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. 
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success.  I strive to achieve ongoing success when assisting customers with issues or collecting for past due accounts. It would be a pleasure to interview with you and I look forward to hearing from you soon.


Provided prompt ,accurate, and excellent service to internal and external members and providers. Meet and exceed established departmental performance goals.
Receive incoming inquiries regarding multiple products from member and provide customer service that resolves the initial inquiry. Responds to routine inquiries on multiple products relating to eligibility, pharmacy, claims, and provider services.  Utilize multiple company  
database programs for accessing members information. Document all calls and sending out requested material such as provider directories, and mail-order pharmacy information.  Utilized MS Office, Word, Excel, and Outlook.

Member Service Representative

Batching and sorting high security information for individuals and
corporate customers.

Batcher & Sorter

Utilized excellent communication skills, and the ability to relate to residential customers in a positive and problem-solving attitude.  Coordinated installation service and other assigned activities between field personnel in addition to other departments with residential customers, input , revised, or completed work orders in companies billing system. Document all calls an ability to function in a multi-tasking environment.  Utilized MS Office, Word, Excel, and Outlook.

Customer Service Representative (Contractor for Comcast.)

Assist as a One-on-One.  Which is an instructional aide for one child who needs personal assistance with studies, interacting with others and problem solving during the daily activities. Maintained a daily log on child’s behavioral problems, goal improvements and interaction observation.

Behavioral Teachers Assistant (One-on-One)

Handled over 200 incoming customer calls pre- day.  Rescheduling, refunded, and created itineraries for customers nationally as well as international bookings. Document all calls. With the use of excellent customer service skills.  Monitored and upgraded fellow employees calls.  Utilized companies customized software.

International Sales Representative

Taking phone calls from Merchants nationwide. With their customers credit
card numbers for a approval code for purchases.

Authorization Agent

Assist in the teaching general studies to
mentally disable children.

Special Education Instructional Aide

Taking 1-800 number nationwide
on a queue .  Inputting data in to a IBM or ITT computer. 
Also assistance in customer service calls.

Telemarketing Sales Representative

Assist in teaching general studies
for mental disable children.

Substitute Instructional Aide

Drawing little girls clothing , organizing, and
developing a filing system. Along with some sewing and
design.

File Artist

Find out detailed information about Cynthia Louise Matthews,  in Los Angeles, CA

Cynthia Louise Matthews: in Los Angeles, CA

Cynthia Louise Matthews

DGA Producers Pension & Health Plan

Citigroup/Lockbox

Allegis Group/ Mentor 4

Vista Del Mar Child & Family Service

Delta Airlines

First Data Resource

Inglewood High School

Watts Telemarketing

Inglewood School District

Ann Marilyn of California

Los Angeles Southwest College

Nebraska Department of Education

Omaha Opportunities Industrialization Center

Omaha Opportunities Industrialization Center

Studio Academy School of Advertising Art & Design, Inc.