Steve Young


Kohl’s -- Irvine, CA Store Manager, 2009-present HR/Operations, 2006-2009 Recruited to help turnaround stores in various cities, guiding the startup and management of a full spectrum of HR/ operations, systems and programs. Worked with Store and District Managers to enforce HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer payroll budget; and handle HR generalist workplace issues. Key Results: • Played a key role in ensuring the successful turnaround of Irvine location as a Store Manager. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. • Improved Associate Engagement from 46% to 94% as a Store Manager in the Irvine location. • Ranked 100 in total store performance in 2014, number #1 in the district, ranking is based on Comp Sales, Service, Payroll, Turnover, and Credit and reward accounts. • Grand Opened Cypress Kohl’s in 2009 as Store Manager. • Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind store employee-retention rate of 75%. • Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. • Reduced payroll costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for positions that were not required by store organization. • Oversaw employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. • Introduced company's new annual performance review program. • Piloted Kohl’s job descriptions changes across all levels and 50+ stores. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Macys – Multi Stores, South OC Human Resource Assistant, 2005-2006 Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records in a Multi Unit environment. Worked on annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: • Trained 200-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions during Macy-Robinson May merger. • Worked on all employee relation issues within the workplace with Macys and Robinson May associates and members of management. • Negotiated approximately 50-100 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level • Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. • Reworked new-hire orientation program to include HR information and company resources. • Audited all South Orange County Robinson May store to ensure stores were in complaint with new hire paperwork including meal and break rest periods and I-9s.