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People development

Standup paddle board

Actively Seeking Opportunities in Operations/Training & People Development/Project Management



•	Marshaled limited resources to the most productive uses with the aim of creating maximum value for the company's stakeholders
•	Developing and cascading the organization's strategy/mission statement to staff, and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with company goals
•	Lead Human Resources, IT and Facilities departments 
•	Successfully lead two major finance department initiatives to establish efficient practices for managing AR accounts 
•	Key member of the senior leadership team 
•	Contributed to the development of the brand identify, vision, mission and culture of the company
•	Developed internal reporting structures to gauge success of rebranding the company culture and employees' long term commitment to the company 


Director of People & Communications 

• Demonstrated and utilize deffective needs analysis, project management, course development and evaluation skills to design high-caliber learning solutions
• Consulted with and maintained close relationships with key cross-functional partners in order to obtain clear content, learning outcomes, and collaborate on the build-out of training resources
• Organized perceivably complex content into clear, concise and engaging learning
• Created, innovated and elevated the systems, tools and resources needed for optimal learning and performance improvement, including but not limited to: learning management system (LMS), eLearning, mLearning, learning applications, videos, infographics/visuals, job aids, podcasts, training guides, etc.
• Created and implemented the evaluation strategy in order to track and report on key performance indicators (KPI’s)
• Incorporated ongoing program feedback and lead program updates and innovations
• Create and lead train-the-trainers for any new or updated pro

Instructional Designer

•	Developed leadership curriculums for over 150 private practice audiologists across the US 
•	Conducted in the field and in person research and analysis to build custom training tools that have produced the most effective patient retention and conversion methods in the industry Traveled and lead onsite projects and events 
•	Presented and trained on the industry's most advanced patient experience platforms to audiences of 200+ on a quarterly basis
•	Goal coached hundreds of business owners and professional staff to reliable produce results beyond revenue projects
•	Created strategies in multiple modalities (e.g., virtual and in-person instructor led workshops, self-paced programs, e-learning, blended learning and action & experience-based learning)

Regional Professional Development

•	Moved cafes from inception to independent operation handling shifting demands and priorities 
•	Accountable for hiring, firing, training and development to consistently produce projected results
•	Maintained the highest training average in the country for two years
•	Increased base profits by 110% in recessed economy
•	Coached 35 managers in successful running independent locations in conjunctions with creating unique solutions for whatever their specific market demands were


Regional Training and Marketing Manager

Find out detailed information about Tiffany French,  in Seattle, WA

Tiffany French: in Seattle, WA

Tiffany French

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