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Customer Service Manager

10 years of corrugated/ folding carton packaging and display experience including 3 1/2 years as a Project Manager. Managed between 30-60 projects at any given time, with 99.3% on-time for deliverables. Improved operational efficiencies and market competitive pricing by streamlining manufacturing processes. As a manager with reporting staff, developed an employee-oriented company culture that emphasizes on quality, continuous improvement, employee retention, and high performance. Accomplished by practicing a performance management and development method that encourages employee contribution which includes goal setting, feedback, performance development planning (short and long term), tracking and accountability. Future goal is to continue to evolve this method to track even greater results.

(with reporting staff) Plan, direct and oversee the operations of the department, maintain work systems, procedures and policies for optimum utilization of resources, developed an employee-oriented company culture that emphasizes on quality, continuous improvement, employee retention, and high performance, practice a performance management and development method that encourages employee contribution which includes goal setting, feedback, performance development planning (short and long term), tracking and accountability, maintain transparent communication through department meetings, one-on-ones, and appropriate media and interpersonal communications, acquire necessary resources for the department as needed for immediate and future growth needs, survey customers for tracking of satisfaction and use of these insights for trending and establishing new department goals, communicate regularly with managers, the GM and HR  


Working with customers from concept though production of packaging and display needs, including working with design team to meet stacking and transportation criteria, ensuring consumer store design guidelines are being met, consider internal manufacturing capabilities, job estimations, working with marketing team for artwork, manage samples, approved/ make appropriate modifications of internal first article runs, attend first article runs at customer location, create, maintain and modify inventory, aged inventory and forecasting needs spreadsheet reports, managing $1.5+ million business per month, handling 30-60 projects at any given time

Project Manager

Perform pre-flight inspections, perform PM’s, remove and install aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, mechanical flight controls and their components, service and lubricate aircraft and subsystems, prepare aircraft for inspections and maintenance checks, perform scheduled inspections and assist in performing special inspections, inspect and repair aircraft wings, fuselages and tail assemblies, service and repairer aircraft landing gear, repair or replace starters, lights, batteries, wiring and other electrical parts, extra duties: Environmental NCOIC (HAZMAT, HAZCOM/SDS, Hazardous Waste Management)

UH-60 Helicopter Repairer/ Crew Chief

Maintained ISO 9001 certification by conducting business as per approved policies and procedures, lean manufacturing, oversaw production, expedited order process, prepared master schedules for production (13 machines) with multiple routing considerations, raw material purchasing/ inventorying, customer service, manned plant, scheduled and managed PM’s of machinery and tractors, tracked and reported progress of work orders, oversaw shipping department, conducted meetings with shift supervisors, shipping and maintenance for daily plan of actions, generated appropriate reports covering all aspects of production, in charge of month end inventories

Production Control Manager

Find out detailed information about Tanya Castro, Customer Service Manager in Whittier, CA

Tanya Castro: Customer Service Manager in Whittier, CA

Tanya Castro: Customer Service Manager in Whittier, CA

Tanya Castro

Smurfit Kappa Group

Smurfit Kappa Group

US Army Reserves

California Box II

C Co, 1-48 INF DIV

CDC (The Art Institute)

NCO Academy

US Army, 63rd

USAALS