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Director of Logistics

With 10+ years and over 14 roles of real-world experience in a product driven manufacturing based organization I possess the competency, capacity, confidence, vision and drive to help propel your organization forward!

Day to day direction of both the Logistics and Production teams (~60 ppl). Responsible for fulfilling all Sunday/Event based equipment & Audio/Visual/Lighting and software needs.  Drove the building search, lease negotiations, capital campaign and furnishing of ROCKHARBOR MV’s first dedicated ministry facility.

Drove strategic development of web-based portal for direct customers to manage their James Hardie business. Project management responsibilities included: drafting strategic vision, securing capital investment, driving regular executive reviews, development of functional and technical design, marketing campaign development and implementation, and the development and production of internal/external training curriculum. 

Highlights 
I exposed the need, crafted the vision, created and pitched the solution and brought HardieLink from zero to fully functional in six months. Gained 90% by volume customer website usage in 30 days. In bound demand on Customer Operations decreased > 15% in 60 days..

Strategic Project Manager

Management of daily and strategic North American customer operations (~ $1.7 billion in revenue FY08) includes the optimization of service utilizing lowest landed cost models, serving as a liaison between the executive team, manufacturing, logistics, sales, marketing, and our customer base. Drove employee performance management (SuccessFactors) and development. 
Highlights 
Facilitated improvement of service levels from 67% to 94% in a six month period (measured as on-time shipments). Phone answer rates and hold times improved from 73% and 180+ seconds to an average of 99% and 14 seconds respectively. Established and maintain closed feedback loops with key customer accounts via quarterly conference calls and customer generated surveys. Facilitated the operational enterprise change over to SAP.

Customer Operations Manager

As the ColorPlus (C+) lead my operational responsibilities included facilitation of communication between all key stakeholders (management, sales, marketing, manufacturing, logistics, customer service, and the customer base) for our next generation ColorPlus product line. Responsible for ColorPlus service from PO to delivery. As the Logistics Planner II I was responsible for all production planning for our west coast manufacturing facilities (3 locations with $300 million annual controllable spend), activities included both local forecast/demand supply matching and enterprise network planning. 
Highlights 
Pioneered the definition of service for our next generation ColorPlus product lines. Through cross-functional process development and implementation facilitated improvement of C+ service from the low 80% to 97%+ in less than six months. Maintained service levels to the west coast markets during significant manufacturing supply variability while mitigating the impact to our network freight spend through proactive network rebalancing and production planning.

ColorPlus Lead & Logistics Production Planner

Team lead sales and customer service responsibilities included the management of lead generation and qualification, customer account management, communications between end-users, Sales, Logistics, and Management. Served as primary point of contact for all technically oriented end-user inquiries, interfaced with builders, engineers, architects, distributors, and home owners. 

With no previous exposure to the building industry I gained cross-functional competency in four different roles in Inside Sales and Customer Operations within my first year of joining the James Hardie team. Initiated and led the transition of Inside Sales and Customer Operations from our corporate offices in Southern California to Dallas, Texas. Facilitated the recruiting, hiring, and on-boarding of all Dallas based Customer Operations team members.

Customer Operations/Inside Sales/Technical

Shift management responsibilities include cash control, quality control, service deployment, partner development, customer service and education. 

Promoted from entry Barista position to a Shift Lead within a month a being hired, becoming an invaluable member of our stores success. Success of store directly led to a promotion for my current store manager and his subsequent invitation for myself to go with him as his ‘head’ Shift Lead to a grand-opening new store assignment. Actively pursued for managerial training by both store and district managers.

Shift Lead

Management of both central and in-field operations over a one hundred and twenty mile service area. Responsibilities included providing a diverse customer base with product application guidance and, when called for, assistance in resolving agricultural process and equipment problems. 

Developed into a fully functional independent part of the management team within two weeks of starting in a completely foreign business environment. Took over a large majority of immediate superior’s responsibilities within a month of being hired. From an operational perspective, achieved increased worker productivity while reducing worker overtime.

Foreman

Operational Management Responsibilities included Inventory Control, Human Resources (interviewing, evaluating, scheduling, counseling, coaching, and development), Buying, Merchandising, Customer Relations, and Sales.

Overwhelming success of store generated enough revenue to expand existing retail facilities by 200%, and then overflowed into the extension of our retail-chain by a count of two. Involved in the planning, construction, hiring, training, and management of these two, now highly successful, branches of the Laguna Surf & Sport family.

Retail Manager

Find out detailed information about Aron McKay, Director of Logistics in Mission Viejo, CA

Aron McKay: Director of Logistics in Mission Viejo, CA

Aron McKay

ROCKHARBOR Church Mission Viejo

James Hardie Building Products

James Hardie Building Products

James Hardie Building Products

James Hardie Building Products

Starbucks Coffee

Boyer Fertilizer

Laguna Surf & Sport - RSM, Foothill, Aliso Viejo CA

Dallas Theological Seminary

University of California, San Diego