Lifestyle

Process high volume of in/outbound calls daily (150-200 daily)
Processed order entries
Provided sales support to Account Manages, inside sales reps, etc.
Provided quality customer service to customers
Investigated customer problems and/or complaints to successful resolution
Functioned as a liaison between customer service and other departments, such as Sales Representatives to provide product pricing, product information and product research
Provided order status updates to customers with tracking information and approximate ETA of deliveries
Communicated with customers regarding back ordered items, discontinued items, or any order changes


Customer Service

Process high volume of in/outbound calls daily (100+ daily)
Provided quality customer service to potential and current customers
Investigated customer problems and/or complaints to successful resolution
Functioned as a liaison between customer service and other departments, National Accounts and/or Sales Representatives to provide product pricing, product information and product research
	Assisted on projects within the department as well as the circulation dept, finance dept & order dept
Provided order status updates to customers with tracking information and approximate ETA of deliveries
Communicated with customers regarding back ordered items, discontinued items, or any order changes


Process high volume of in/outbound calls daily (100+ daily)
	Assisted clients with account management by:
Performing Welcome/Closing Calls
Performing Compliance Calls
Make weekly follow up calls to answer any question or concerns clients may have
Followed up with voicemails & e-mails
Assisting clients with payment process i.e. - payment date changes, NSF, rescheduling payments
Add/Removing accounts from program
Assisting clients with summons
	Provide superior customer service with exceeding daily expectations
	Client retention by:
Responding to incoming requests for cancellation of services and persuade our clients to remain with our company
Proactively contacting clients who are identified as at risk of cancellation and ensure that every opportunity to retain these clients is investigated
Identifying opportunities to turn dissatisfied clients into happy clients
Assisted the sales team


Settlement Specialist

Processed high incoming call volume 100-150 per day
Explained abatement process
Notified local environment companies (i.e. - OSHA) about current work being done in area
Provided quality customer service to insurance companies, potential and current clients 
Processed payments given from information buyers provided via telephone
Troubleshooting by recognizing and solving problems by listening to complaints or concerns and developing a plan of action
Trained new CSR’s by showing proper procedure on how to handle a call
Handled escalated calls, angry and upset clients


Senior Customer Service Rep

Processed high incoming call volume 100-150 per day
Provided quality customer service to buyers, dealerships, insurance companies and financial institutes
Processed auto payments to customers accounts via telephone
Troubleshooting by recognizing and solving problems by listening to buyers complaints or concerns and developing a plan of action
Processed credit disputes receive from TransUnion, Experian and Equifax
Worked with insurance companies for buyers that had a total loss accidents by processing lien releases, letters of guarantees, repair checks, insurance evaluations, and substitutions of collateral
Processed vehicle transports for consumers that wanted/needed to take their vehicle over seas
Trained new CSR’s by showing proper procedure on how to handle a call
Handled escalated calls, angry and upset buyers, insurance providers, dealerships, and financial institutes


Processed high incoming call volume 75-100 calls per day
Data Entry, entered notes of conversation with customer
Answered questions regarding the customers insurance policy
Changed physicians for the insured
Ordered new ID cards for the insured


Find out detailed information about Sharlene Breeze,  in Buena Park, CA

Sharlene Breeze: in Buena Park, CA

Sharlene Breeze

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