Bachelor of Business Administration; Master

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Principal

I personally have over fifteen years of business development, sales management, management, and process experience. This includes six sigma and lean practices. In addition, I have extensive experience creating and implementing customer satisfaction and loyalty programs for Fortune 500 firms.

Satisfaction Consultants is a full service customer satisfaction and loyalty measurement and management firm.  With over 15 years of experience with leading Fortune 500 companies, Satisfaction Consultants continues to be a leader and a trend setter when it comes to measuring customer loyalty, and developing strategies to reduce customer attrition. Satisfaction Consultants provides companies with a suite of options to identify the key factors that drive loyalty among their customer base, to measure the companies competence in delivering on those factors, and to provide actionable results and consultation to the company.

Director of Strategic Accounts
Value Optimized Solutions is a full process based company that focuses on fully implemented solutions designed to solve end to end business problems.  I handle the acquisition and management of VOS's major clients.

Director of Strategic Accounts

Complete Access developed a loyalty program specific for the cable/telecom industry.  This program dramatically increased retention and acquisition rates for four of the largest cable providers in the country.

National Market Manager

Naumann Research worked with large international organizations to accurately score and monitor customer satisfaction and loyalty rates.  Naumann Research also developed a proprietary platform that enabled clients to reacquire multi-million dollar accounts.

Senior Operations Manager

Find out detailed information about Matt Naumann, Principal in Meridian, ID

Matt Naumann: Principal in Meridian, ID

Matt Naumann

Satisfaction Consultants

VALUE OPTIMIZED SOLUTIONS

COMPLETE ACCESS, LLC

NAUMANN RESEARCH, INC

Boise State University

University of Phoenix