Lifestyle

Music

Operations Manager

MANAGEMENT OVERVIEW

I have established a fifteen year record of corporate accomplishments in such areas including but not limited to, customer service, quality control, distribution management (shipping and receiving), inventory planning, computerization, and team building.   Some of my achievements in these areas include managing as many as 75 employees, handling payroll, and inventory control management for both the company and the customer. I have acted as a liaison between the customers and my company to insure the very best customer service policies & procedures are in place, thus the result being extraordinary customer satisfaction. 

I am a consummate professional who strives and succeeds in improving operational efficiency through utilization of proven management strategies and improved employee training.
I have extensive computer knowledge of such programs as Microsoft Word, Power Point, AS400, WMS, CDS, and ICON just to name a few.
My personal skills include the ability to process information and maintain composure under stressful situations.  In addition, I possess the ability and the eagerness to learn.  I am also multifaceted in addition to working extremely well with minimal supervision.
I have several years of experience working in an  ISO400 environment and have been an active participant in the certification process. 


TROUBLESHOOTING
I have management-level experience analyzing all aspects of operational processes, locating    inefficient areas, and restructuring management/production systems to:
Monitor all aspects of fleet performance and job performance of all employees.
Reduce corporate expenses through the removal of waste (time, people, etc).
Improve customer service through the reduction of errors and delays.
Boost employee morale through improved communication and incentive programs.
Improve customer satisfaction.

As Operations Manager I am responsible for the overall coordinating of the daily operational flow which includes but is not limited to driver’s daily schedules with regards to import delivery and export loading and rail return of containers. My duties also include but are not limited to rate quotes and negotiations, work orders, appointment times, billing, extra accessorial charges, transportation sales and maintaining equipment inventories.

As Customer Service Coordinator  I am responsible for all areas of the customer service process including but not limited to  rate quotes and negotiations, work orders, appointment times, billing and extra accessorial charges. IBT is owned by Cosco Americas, Inc.  This was a temporary assignment that ended.

Customer Service Coordinator

Dispatch Specialist is an entry level management position within the Maersk organization. As a Dispatch Specialist for Maersk Lines my duties included the importing and exporting of cargo in to the United States from various ports around the world. Upon arrival into the United States it is my responsibility to ensure that the freight is cleared by United States Customs and that all freight bills are paid before it is delivered to the final destination. I was responsible for freight that enters ports; My duties also include maintaining equipment inventories to maintain the demand for export loads.  I am responsible for several key client accounts that provide white glove service from when the container is first booked until is delivered to the final destination. The Maersk Memphis office was closed in October 2008 and I choose to accept a severance package and not relocate

Dispatch Specialist

While employed by Ryder Integrated Logistics I was on-site at a Toyota North America operation.  The facility is a cross dock for Toyota North America.  As Customer Logistics Manager I was responsible for the day to day operational function related to the logistical planning and customer service to maintain a JIT delivery system for the Toyota Motor Manufacturing Plant in Freemont, CA. I work closely with the Toyota and the numerous suppliers to maintain compliance.

Customer Logistics Manager

My realm of responsibility included being the direct liaison between the driver, my company and that customer's freight.  I am responsible for the customer service process, from start to finish. I maintain the accuracy & data integrity of all documents pertaining to the customer, I resolved any problems that arise during the shipping process, and analyze all service failures to prevent them from happening again.  I maintain all of the driver's functions from time of dispatch until empty call.  I am knowledgeable of DOT regulations and various other functions as they pertain to what is needed of my drivers. I worked in a multitude of positions while employed at M.S. Carriers. I left when M.S. Carriers was purchased by Swift Transportation

Driver Manager/Customer Service Manager

Duties included supervising numerous personnel in the daily tracking of the inventory of the 36 General Motors Plants to insure daily production, Monitoring of supplier conformance to maintain a JIT inventory system for GM. The department also services and troubleshoots problem calls for the 36 General Motors plants in the U.S. and Canada.  CTI was the southern region distribution center for the General Motors Corporation.

Customer Service Manager

Find out detailed information about Tajuana Jones, Operations Manager in MEMPHIS, TN

Tajuana Jones: Operations Manager in MEMPHIS, TN

Tajuana Jones

AMERICAN ROAD LINES

INTERMODAL BRIDGE TRANSPORT

MAERSK LINES

Ryder Integrated Logistics

SWIFT TRANSPORTATION formally M. S. CARRIERS

CUSTOMIZED TRANSPORTATION INC

The University of Memphis