Fashion

Lifestyle

Swim

Blogging

Jewelry making

Singing

Traveling

Podcasting

Studio production

Event planning and production

Book writing

Guest Service Ambassador

A multi-talented professional who enjoys working with clients to provide exceptional service. Style maven with my eye on pulse of infusing bright hues into the lives of many.

Specialties: Customer Service, Modeling, Jewelry Designer, Wardrobe Consultant, Fashion Stylist, Personal Shopper, Visual Merhcandiser, Studio Production, Podcasting, Resume Consultation, Event Planning/Management, Blogger, Gift Wrapping, Voice Overs, Market Research, Customer Service, Website Maintenance, Phone Surveying, Administrative, Event Staff, Furniture Assembly, Database Prototype Tester, Focus Groups, Secret Shopper, Spokesmodel, Volunteer Extraordinaire

-Serve as primary point of engagement for customers seeking information, assistance or shopping and dining recommendations.
-Input, review, and redeem points in the WRewards loyalty operating system and be
familiar with program components such as the website, point system, rules, rewards
and redemption.
-Provide a luxury lifestyle experience for all Westfield Customers as they visit the shopping
center or reach out via Digital Channels.
-Provide “shoulder to shoulder” service and assistance throughout the shopping center including valet, directories, Dining Terrace and beyond the Guest Services Desk.
-Develop a thorough understanding of all Westfield services and amenities.
-Maintain an “inside track” to ensure Westfield is able to provide customers with services both
expected and unexpected.
-Respond to customer compliments, concerns, suggestions and questions whether in person or via social media channels
-Anticipate the service required by ascertaining the mood and style of the cust

I report on all things fashion and style related to the LA area. I also provide event coverage which includes:

•	Hollywood Music in Media Awards
•	LA Art Show
•	Sheckys
•	Kelly Nishimoto 5th Year Anniversary Party
•	COEUR
•	Pamper Me Fabulous 
•	Geoffrey Mac Fashion Show 
•	Hollywood Style Awards

Writer, LA Women's Style

- Serve as primary resource for customers seeking information, assistance or store recommendations; develop a thorough understanding of all Westfield services and amenities.
- Proactively communicate and educate customers on Westfield's marketing and customer service programs.
- Supports Marketing Director on the implementation of any marketing initiative, including seasonal programs, special events, Westfield.com and community outreach efforts.
- Acts as Brand Ambassador, engaging with the shopper, to help promote and activate marketing programs.
- Establishes and develops strong relationships with center retailers.
- Develops and maintains thorough knowledge of center store selection, locations, merchandising,  price points, special sales and events.
- Works with the Marketing Director to solicit and encourages retailer participation/support as an effort to promote their business and add value to overall center marketing plans.
- Sell and provide service for the Westfield Gift Cards 

Shopping Concierge

Served as a production assistant for various events in Chicago and LA:

LA Femme Film Festival - October 2010
CityChase - August 2008 
Americas Got Talent - March 2008
America's Next Top Model- March 2008
Chicago Auto Show - Febuary 2008
Academy of Cinema & Television - October 2007
PROMO Live! - September 2007
Labor Beat - 2007
Graph Expo - 2007
Artisic Events by Carolym Berghoff Catering - 2007
American Girl Fashion Show - 2007

Production Assistant

Worked for the designer Dalia Macphee by answering phones, assisting in the showroom, data entry, purchase orders, style inquiries, invoicing, processing returns, and some inside sales.

Customer Service/Sales

-Assist with the overall management, planning, and on-site coordination of Reunion, receptions, donor recognition, cultivation and stewardship events 
-Maintain and cultivate lasting relationships with our vendors for all events 
-Organizing and managing mailing lists using the alumni database 
-Managing a reunion-year committee, including recruiting volunteers, providing staff support to the class volunteers, meeting regularly with the volunteers and managing mailings to encourage participation in reunion activities 
-Managing invitation mailings, as well as recording responses, updating the events calendar, tracking attendance and creating reminder emails
-Entering or overseeing entry of contact reports and notes into the alumni database as appropriate

Special Events Coordinator

-Research and verify zip codes, addresses and individuals via the Internet 
-Place phone calls to qualified interviewees to conduct various surveys

Phone Surveyor

-Assist the ShopperTrak statistical group in entering categorical data for ShopperTrak's Mall and Market Estimate Prototype Product 
-Provide analytical back-up in performing "proof of concept" analyses for ShopperTrak pilot studies 
-Provide back-up in performing ad hoc data extracts from the ShopperTrak Output databases  -Assist the statistical group staff in "testing" prototype and new product features and reports on ShopperTrak reporting systems

Statistical Intern

-Researched, wrote, and critically analyzed companies within the communications industry -Wrote articles on current events of the telecommunications industry 
-Assisted in reconstructing a new database including design, management, cleanup and vendor discussions 
-Produced monthly podcasts with emerging communications innovators and end-users of telecommunications products 
-Updated and maintained NPRG’s intranet, website, technology updates, and email campaigns

Research Analyst

-Identified, investigated, and corrected quality assurance issues within a 1 million + product database 
-Assisted in reducing erroneous data by 90% 
-Collaborated and acted as a liaison between sales and operations to meet the product accuracy goals of clients 
-Conducted extensive Internet research to verify products 
-Made multiple Operation decisions on a daily basis, including delegating to a 3 member team 
-Produced weekly QA reports 
-Managed multiple projects and meet strict deadlines

Product File Maintenance Manager

Find out detailed information about Stacy B. Gardner, Guest Service Ambassador in Los Angeles, CA

Stacy B. Gardner: Guest Service Ambassador in Los Angeles, CA

Stacy B. Gardner

Westfield

Examiner.com

Westfield Century City

Various Production Companies

Dalia MacPhee

Northwestern University, Kellogg School of Mgmt

Richard Day Research

ShopperTrak

NPRG

Market Track

Western Michigan University