Michael Steffensen


PROFESSIONAL OBJECTIVE Technically astute Manager offering solid combination of project management, technical expertise, business savvy and leadership acumen. QUALIFICATIONS PROFILE • IT Management: Fully capable of building and leading teams accountable for supporting and administering complex IT systems. Proven capacity for leading IT Projects and operations for small- to large sized businesses, ensuring optimal systems uptime and availability. • Systems Support: Skilled at installing, troubleshooting and upgrading a diversity of computer and network hardware / software systems. Adept at utilizing trouble-ticket systems to monitor, respond to and close trouble tickets with a high resolution rate. Extensive experience with Active Directory, MS Exchange and various Servers, Remote System and VPN Support, as well as System Administration implementation and support. Share point, Sales Force, and SAP. Able to design, construct, configure and support various server cabinets(stationary or mobile) for any situation. • Retail Management: History of success leading customer service, marketing and business operations within retail environments. Well-versed in strategies for driving customer acquisition and retention through traditional and e-marketing methods. • Key Strengths: Broad-based experience in warehouse and inventory management, enabling ability to predict trends in product sales and plan procurement and distribution accordingly. Project management in IT and Marketing and Retail fields. Exceptional talent for liaising and forging partnerships with key clients, vendors and business partners. Poised and perceptive in resolving complex customer and supplier issues.