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I have been involved since day one of my employment in jobs where customer service has been the focal point.  My experience has made me acutely aware of the wants and needs of customers.  I understand what it takes to not only make customers happy, but a staff as well.

	In all of my jobs, I have always been promoted swiftly through the company.  I achieve this with my hard work and dedication to always perform to the best of my abilities.

	It has been proven with my job experience that I am a great leader.  One who has always understood what is asked of me, and the willingness to go above and the beyond what is necessary to complete mu job.  I expect the best out of myself, as well as those I work with.  It is my goal to not only perform well, but to motivate those that I supervise to do the same.


*Managed a bistro that seats appox. 100ppl. Part of the Four Points Sheraton of Norwood.
      *Also, manage room service outlet and private functions as well corporate.
      *Lead a team of 25-30 staff to quality service and standards to guest satisfaction
      *Work on a daily basis FOH making sure guests are satisfied from all outlets of food and beverage,            handling monetary transactions daily, and preparing all staff with a pre-meal discussion.
      * Have also worked as a server, hostess, and bartender.

Asst. Restaurant Mgr./ server/ bartender/ hostess

*Managed multiple outlets at a seasonal oceanfront resort hotel in Cape Cod, Ma.
*Prepared and executed with high standards of social, corporate, and wedding functions.
*Quickly and effectively solve customer challenges.
*Maintain quality control and satisfaction of guests needs, constantly seeking new ways to improve customer service.
*Various responsibilities including opening, closing, and dealing with daily financial transactions.

Asst. Food and Beverage Mgr.

*Transferred from Vinology to become a full time manager.
*Worked at one of Ann Arbor’s most reputable Microbrewies/Restaurant that produce $5million annually in sales.
*Various responsibilities including opening, closing, scheduling all departments.
*Overseeing staff to assure high standards of quality and experiences are provided to all guests.
*Proven to deal with high amounts of currency and financial transactions on a daily basis.
*Organized private functions for universities, corporate, and social events.

Asst Restaurant Mgr.

*Assisted in opening a stylish wine restaurant in downtown Ann Arbor.
*Served customers by leading them through the extensive wine and food menu.
*Within 3 months, promoted to manager in training.
*Organized private functions for universities, corporate, and social events.

Server/ MIT/ Event Coordinator

Find out detailed information about Gina Mosca,  in West Wareham, MA

Gina Mosca: in West Wareham, MA

Gina Mosca

Four Points Sheraton of Norwood, Ma

Red Jacket Beach Resort

Grizzly Peak Brewing Company

Vinology

Washtenaw Community College

Western Michigan University