Effective and results driven Automotive and Heavy Duty Professional with extensive management, product war- ranty and customer resolution experience. Proven cost effective methods using and implementing process work- flows resulting in cost savings to the bottom line. Excels in leading cross functional teams in multiple areas which include: technical, product research, corrective action, continuous improvement implementation, innovative prob- lem solving, LEAN processes, and Six Sigma methodology. Fully knowledgeable and certified in ISO9001:2008, while focusing on automotive TS16949 processes. Proven automotive industry experience leading national in- ventory management, operational analysis, and strategic planing of inventory levels. Extensive experience lead- ing national Customer Service department pertaining to component technical attributes, selection of appropriate components, warranty and claims processes.