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Effective and results driven Automotive and Heavy Duty Professional with extensive management, product war- ranty and customer resolution experience. Proven cost effective methods using and implementing process work- flows resulting in cost savings to the bottom line. Excels in leading cross functional teams in multiple areas which include: technical, product research, corrective action, continuous improvement implementation, innovative prob- lem solving, LEAN processes, and Six Sigma methodology. Fully knowledgeable and certified in ISO9001:2008, while focusing on automotive TS16949 processes. Proven automotive industry experience leading national in- ventory management, operational analysis, and strategic planing of inventory levels. Extensive experience lead- ing national Customer Service department pertaining to component technical attributes, selection of appropriate components, warranty and claims processes.

Gates Corporation
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??Manager, Application Engineering, Technical Customer Services & Warranty/Labor Claims
Denver, CO
Role/Grade Level: Date Created:
M2 September 2013
?POSITION SUMMARY:
In the position of Manager of Application Engineering & Technical Customer Service, the incumbent is responsible for management of the application engineering and new product commercialization process, including the proper application and selection of automotive/heavy duty/other-motive products for both Gates Corporation and Gates Catalog Services clients. Incumbent helps sets strategy on new product development and is responsible for new product set-up and commercialization. Responsible to serve as expert technical consultant in developing product line & company technical tactics & strategic initiatives. Provides technical support and direction on major projects from concept through technical commercialization. This process is in support of Product Marketing, Catalog Services, Pricing, Sales Teams, G

Manager - Product Application, Technical and Warranty

Find out detailed information about Mark Ridgeway,  in Frederick, CO

Mark Ridgeway: in Frederick, CO

Mark Ridgeway

Gates Corporation

Automotive Management Institute

Automotive Service Excellence ( ASE )

Colorado Aero Tech

Metro State College