Mark Ridgeway

Mark Ridgeway

Manager - Technical, Customer Service, & Warranty
Location: Frederick CO
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Summary

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Effective and results driven Automotive and Heavy Duty Professional with extensive management, product war- ranty and customer resolution experience. Proven cost effective methods using and implementing process work- flows resulting in cost savings to the bottom line. Excels in leading cross functional teams in multiple areas which include: technical, product research, corrective action, continuous improvement implementation, innovative prob- lem solving, LEAN processes, and Six Sigma methodology. Fully knowledgeable and certified in ISO9001:2008, while focusing on automotive TS16949 processes. Proven automotive industry experience leading national in- ventory management, operational analysis, and strategic planing of inventory levels. Extensive experience lead- ing national Customer Service department pertaining to component technical attributes, selection of appropriate components, warranty and claims processes.

Work Experience

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Interests & Groups

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INTERESTS
  • I'm a Colorado Native with an intense passion for the outdoors. Hiking
  • Camping
  • Fishing
  • Hunting
SPORTS
  • Competitive Archery USA Level II Youth Archery Coach
GROUPS
  • I currently hold the Tournament Director Board position for the Rocky Mountain Archery Association.

Education History

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