Outdoor

Camping

Running

Reading

Hiking

Outdoors

Crossfit

Mainly my experience is help desk support and interacting with customers to troubleshoot hardware/software/network issues. I've been working on Cisco certifications and my goal is to advance in my career with a focus on networking.

?	Primary support and interface with unit Information Management Officers (IMO) to ensure all Help Desk resources are utilized in the most efficient manner. Assisting the IMO with the daily functions of computer, network and software management for the site and end users.
?	Performing the daily duties of a Help Desk Administrator which include but are not limited to: Providing assistance to all customers who seek help at the front desk. Conducting phone troubleshooting. Working in Remedy to create, log and properly process work orders. Troubleshooting site approved operation systems and software. Acting as a liaison with other departments to reactively and actively serve the customers’ needs. Coordinating non-work resources such as company vehicles to insure all employees can report to work as scheduled.
?	Performing troubleshooting on NIPR, SIPR, CENTRIXS military networks
?	Managing trouble tickets using Remedy.
?	Working on a 2 – 3 man team in 12 hour shifts to provide 24 hour aroun

Service Desk Administrator I

Help Desk Administrator

?	Installing, managing and troubleshooting SAP software on company laptops.
?	Provided 30 hours of training sessions for 30 employees at local and remote sites on the use and function of SAP software.
?	Installing and providing support for software applications, printers, operating systems and hardware issues.
?	Installed, maintained and troubleshot HughesNet satellite internet for 3 different sites.
?	Troubleshooting network issues locally and at remote sites.
?	Completed initial SAP database population of 5,832 inventory items.

SAP Administrator

?	Working on a six man team providing support and troubleshooting for NIPR, SIPR, and CENTRIXS military networks while giving 24 hour support for setting up printers, drivers, patches and software.
?	Supporting either phone support or in house calls for the customer.
?	Comprehensive training, and hands on experience with help desk software.
?	Provide helpdesk support for software applications, operating systems and hardware issues.
?	Creating and managing user accounts through Active Directory.
?	Managing trouble tickets using Remedy. 
?	Imaging machines using Norton Ghost applications.
?	Installing and troubleshooting Avaya 4621 phone systems. 
?	Scheduling, setting up and troubleshooting DVS and IP-based US Secret VTC’s.
?	Working under a 3-star command to provide support and managing accounts for over 1000 NIPR users


Find out detailed information about Jacob Barton,  in Cameron, NC

Jacob Barton: in Cameron, NC

Jacob Barton

Five Rivers Services, LLC

ITT Exelis

CMSS

EODT

Universty of North Carolina at Wilmington