Kristin Zenisek


Results-focused customer experience manager equipped with 10+ years of success orchestrating software development lifecycle, from initial planning through implementation and customer success. Managed a customer success team that maintained a 97% customer satisfaction rating for 5 years. Successfully scaled the customer support team from an 8AM-5PM operation to a 24X7 operation while maintaining our 97% satisfaction rating with new and existing customers. Certified Six Sigma Green Belt who skillfully institutes Lean and Scrum methodologies to improve productivity and efficiency. Offer proven track record of executing on-time Oracle upgrade projects, in addition to other major software deployments. Extensive experience directing global project teams as well as motivating reports to achieve and exceed established expectations. My goal is to confidently foster and maintain positive relationships, with keen ability to integrate diverse organizations. I thrive in dynamic environments and creatively resolve complex business and technical problems. Specialties: Business Analysis • Software Development Lifecycle • Project Management • Process Improvement • Inventory Control • Requirements Definition • System Analysis, Design, Improvement, Integration • Customer Success • Contract Negotiation • Change Acceleration • Cross-Functional Communications