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•	Develop and produce content for various communication methods within Comcast including Café and Newsbreaks 
•	Develop, research, and deliver training and instructional materials for internal and external customers.
•	More than fifteen years of experience resolving computer hardware, operating system and software issues.
•	Extensive knowledge of graphics and presentation software including Adobe Photoshop, Illustrator, and Premiere applications 
•	Extensive knowledge of the Microsoft Office Suite including Word, Excel, and PowerPoint.

Responsible for coordinating the communications media within Comcast. Create and deliver emails, direct mail, brochures, newsletters, and other publications.

•	Create training, educational and product support documentation for company wide use via website and internal document database
•	Review existing documentation from multiple sources and combine into single cohesive documents
•	Responsible for maintaining and updating both internal and external Self Help sites 
•	Identify, develop and execute communications for both internal and external customers
•	Research media and industry trends
•	Prepare briefing materials and training for new products and services

Communications Specialist

Advanced troubleshooting of Commercial gateways and cable modems, Windows and Macintosh Operating Systems, (internet, email, and web applications) and customer premise equipment including routers and switches.  
•	Responsible for the analysis, isolation and correction of network detected and customer reported telephony outages spanning multiple technologies including Hybrid Fiber Coax (HFC), Digital Switching Systems (DSS) and Transport.
•	Providing solutions in a timely, courteous and efficient manner while balancing customer satisfaction and business guidelines.
•	Handle large volume of incoming customer calls, covering full range of customer service and technical issues.

Operations Support Technician Tier II

Technical support via telephone for client computers and wireless networking equipment. 
•	Configuration and maintenance of Servers for the entire network including email, antivirus and Customer Contact management.
•	Development and maintenance of the corporate websites.

Network Operation Center

Technical support and hardware troubleshooting for clients computers connecting to the America Online Network via DSL connection.

Field Services Technician

Cooperative testing and turn-up of DSL service for customers working with Field Services, the Network Operations Center, ILECS and other equipment suppliers to ensure a quality customer experience. 
•	Troubleshooting and configuration of various equipment including Cisco and Copper Mountain Routers, DSLAM’s and various other equipment.
•	Providing technical support to Field Technicians, including troubleshooting various hardware and software issues.
•	Verification of routing, IP addressing and configuration of Cisco and Copper Mountain equipment and onsite Routing and Networking.

NOC / DSL Implementation Technician

Management of a high volume call center serving cities across the country. Aided associates in providing quality customer service and technical assistance and understanding of the various technologies available. 
•	Assisted Upper Management, Technicians, and our Associates in providing excellence in customer care. 
•	Management duties included reviews, interviews, disciplinary actions and decision making on the hiring of new associates. 
•	Developed the Training program used for both new and current associates and supervisors.
•	Provided associates with the information and guidance necessary to provide our customers with excellent service and support.

Night Manager / Team Lead

Find out detailed information about Tyrone Jones,  in Aurora, CO

Tyrone Jones: in Aurora, CO

Tyrone Jones

Comcast

Comcast Business Class

Hometown Access

FXI, Inc.

RHYTHMS NETCONNECTIONS, INC

JONES INTERCABLE, INC

Cuyahoga Community College