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Traveling and hiking

Lead Teller Operations Supervisor

To obtain a long-term career that will allow me to maximize my customer service, leadership skills, and experience while using my strong work ethic.

•	Using Chase specific Cash Application programs 
•	Using transaction Electronic Journal to find any discrepancies
•	Process cash/check transactions
•	Apply cash/check payments (credit card, mortgage, HELOC, etc.)
•	Resolve disputes (overages, shortages, etc.)
•	Overlook Teller Transactions
•	Make sure all transactions align with policy
•	Prepare for Branch audits, ensuring satisfactory audit ratings
•	Quiz all employees often to make sure they are abiding with Chase policy
•	In charge of scheduling/conducting cash audits
•	Help with weekly schedules
•	Check bankers paperwork before submitting to avoid mistakes
•	Perform weekly/monthly/quarterly/annual duties
•	Take operations calls and communicate what was covered to all employees
•	Perform and Coach Sales interactions
•	Take inventory of all Sales collateral/merchandise
•	Order Marketing/Sales collateral/merchandise
•	Check for any trends in the our Branch using stats analysis 
•	Shadowed Branch Manager conducting interviews

•	Took care of customers accounts
•	Opened new accounts – Personal and Business
•	Helped with account maintenance
•	Scheduled appointments for partners
•	Referred to partners (Business Bankers, Financial Advisors, Mortgage Specialists)
•	Looked for opportunities with all customers
•	Helped customers on both operational and service sides
•	Followed up with customers
•	Operational Maintenance 
•	Help with managerial issues when Branch Manager is out of the office

Personal Banker, Manager On Duty, Small Business Specialist

•	Overlooked Customer Service team
•	Made Schedules weeks in advance for Customer Service team
•	Supervised Customer Service Operation
•	TaylorMade MAT-T System tech
•	Schedule custom fittings for MAT-T System
•	Help calibrate MAT-T System
•	Shadowed Head Pro giving lessons on Taylormade MAT-T System
•	Customize clubs to spec for clients/members
•	Re-gripped clubs
•	Tournament prep
•	Helped with Pro-Shop Inventory
•	Helped Pro-Shop with customer/member check in/purchases 
•	Set tee times and checked in players using Concept reservation system

Customer Service Supervisor, Pro Shop Assistant

Find out detailed information about Matthew Fehlman, Lead Teller Operations Supervisor in Los Angeles, CA

Matthew Fehlman: Lead Teller Operations Supervisor in Los Angeles, CA

Matthew Fehlman

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