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ITS Technician I

Specialist in computer hardware troubleshooting and repair as well as higher level information technology solutions development. Currently pursuing career advancement and opportunities in the tech field.

1. Diagnose and repair hardware and software issues on MacBooks, iPads, and Chromebooks
2. Update all systems to maintain security and functionality in Casper Management System and Apple Configurator
3. Set up, assign, and repair Chromebooks for critical student usage and instruction
4. Create user accounts for students and staff through various instructional websites
5. Instruct students and teachers on the proper usage and maintenance of devices
6. Escalate system problems to the proper level utilizing Solar Winds helpdesk software

1. Managed the sustainment and allocation of technological assets for eleven locations within the organization
2. Utilized Symantec Ghost server software to create and deploy images for old and new computer systems
3. Remotely administered the installation of software and troubleshoot hardware issues with Altiris Console
4. Created and removed users and machines, groups, and computer policies in Active Directory
5. Traced and repaired networking issues to switch level
6. Ordered, tracked and distributed replacement parts and systems

Technology Specialist I

1. Installed, configured and upgraded operating systems and software
2. Troubleshot and repaired hardware and software malfunctions
3. Instructed users in the handling of new hardware and software in accordance with the Acceptable Use Policy
4. Set up multi-user virtual desktop clusters using NComputing’s X-Series Xtenda Systems
5. Maintained the integrity and security of workstations during staff and faculty holidays and breaks
6. Tracked hardware assets for inventory purposes at assigned location

Computer Technician

Find out detailed information about Michael Garcia, ITS Technician I in Centennial, CO

Michael Garcia: ITS Technician I in Centennial, CO

Michael Garcia: ITS Technician I in Centennial, CO

Michael Garcia

Douglas County School District

El Paso Independent School District

Gadsden Independent School District

Ft. Hays State University