Lifestyle

Music

Music production

Problem solving

Social interaction

Over 11 years of customer service experience, including over 3 years of experience in a fast paced call center/office environment.

•	Handle 60-80 inbound call per day; Provide information to customers in regards to their purchases and/or deliveries; Evaluate and file warranty claims for damaged merchandise; Process phone and web sales, verify customers’ information through Accurint; Regularly exceeded key performance indicators including hold times, average talk times, and average number of calls handled.

Customer Service Representative (Temporary)

•	Prepare, serve, and monitor consumption of alcoholic beverages in accordance with local and federal regulations; Customer service; cash register operation.

Bartender

•	Oversee store operations; supervise 4-6 employees per shift. Assign/coordinate duties, monitor performance and providing coaching as necessary. Assist with cash register and loading dock operations. Assist with sorting/storing donations and pricing, stocking, and selling merchandise.

•	Reconcile cash tills, credit card transactions, and the safe; Completion of nightly sales tracking paperwork;   Prepare and deliver nightly deposits to the bank.


Assistant Manager

•	Handle an average of 80-100 inbound and outbound calls per shift, assisting customers with account questions, information related to services, basic technical support, and scheduling/rescheduling appointments; Assist technicians with adding installation notes to customers' accounts and closing out assigned work orders; Assist with routing technicians to customer homes.

•	Monitor accounts for equipment returns/exchanges; Log, monitor, and track return status through inventory database, updating return status as often as necessary; Assign charges for lost or stolen equipment as needed; Research and report missing equipment.

•	Verify and process commission payments for products sold and/or installation work performed. Receive and review invoices submitted for payment; Verify work performed and issue payment according to pay scale; Calculate applicable charges, bonuses, and deductions; Prepare final weekly payroll reports to submit to accountant; Collaborate with the accountant to trac

Customer Service Representative

Find out detailed information about Joshua Raeburn,  in Long Beach, CA

Joshua Raeburn: in Long Beach, CA

Joshua Raeburn

Living Spaces

The Lodge

Goodwill

Satellite Country

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