Self-motivated and dependable IT professional with a dedicated 13-year career implementing, upgrading, troubleshooting, and supporting hardware, devices, software, and networks for CPA Global, Department of Defense, and US Army National Guard. Strong technical background with a solid history of delivering outstanding customer service. Strength in proactively analyzing, identifying, and resolving issues to ensure optimal productivity, minimal downtime, and strong user satisfaction. Outstanding communication and collaboration skills. Skilled in collaborating extensively with peers, vendors, management, and users to diagnose root causes of complex issues, implement solutions, and achieve established goals. Proven ability to quickly learn new technologies and environments to ensure optimal support to users regionally and nationally.