Skill Summary • Installed and administered HP Performance Center, HP LoadRunner, and HP QTP testing platforms. • Orchestrated performance tests, which included test planning, scripting, execution, and analysis. • Managed HP Business Service Management (formally BAC), which includes upgrading and configuring the platform, developing dashboards, building synthetic monitoring scripts, administrating alerts, and developing automated reports. • Used network sniffers to do root cause analysis by capturing, decrypting, and analyzing network protocol traffic to triage application defects and pinpoint the source of the issue. • Configured java and .net profiling tools to monitor key application counters. • Utilized HP & Compuware RUM to capture end-user and component level response times to produce reports that provided visibility into the real-user experience. • Utilized Splunk to troubleshoot application problems and investigate security incidents. • Set up sophisticated monitoring and automated recovery across a variety of operating systems and application platforms.