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Lead Restaurant Training Analyst

• Learning Management System Super Admin - Lead role in set-up, content migration, and transition from previous learning platform (PlayerLync) to new learning management system (Docebo). Responsible for administration, support, design and content publishing on LMS for cross-functional teams including Restaurant Training, Learning & Development, and Ethics & Compliance Training.
• Restaurant Training Materials - Participates in preparing all training material; audits and/or updates for the quality and effectiveness of company restaurant training programs. 
• Restaurant Training - Assists with continuously improving restaurant training and performance solutions and interventions with the team. Assist with restaurant training needs to sustain organizational growth to better serve guests. 
• Operational Roll-Outs - Assists with the roll-outs to ensure successful implementation of innovative technologies, menu changes, and/or updates or improvements to equipment, processes, etc.

• Company Rebranding - Formerly known as T-Bird Restaurant Group, the company relocated their corporate office & reinvented itself to be Cerca Trova Restaurant Concepts on 4/1/17. Partnered with CEO & CMO to reinvent company branding including new website, business cards, social media accounts, company letterhead, & corporate office interior design.
• Learning Management System - Responsible for launch, administration, support, design and daily content publishing for Villaggio (Wisetail).
• Company Newsletter - Responsible for design and layout. Published monthly & distributed digitally to restaurants via email and Villaggio (LMS).
• Annual MP Conference - Conference team member assisting with planning, logistics, & activities on site. Responsible for all creative including registration website, videos, PowerPoint presentations, posters, table tents, luggage tags, name tags, company swag etc.
• Social Media - Facilitate and maintain social media presence & platforms.

Sr Mgr Culture & Creative Dev

•	Operational Roll-Outs - Works with the Senior Regional Talent Development Manager to translate Operational roll-outs and procedures into compelling and effective training courses including written, video, instructor led training and e-learning formats. Assists with company wide roll-outs, menu, training materials and operational objectives alongside the Operations team.
•	E-learning - Designs and develops e-learning course ware, and publishes content to the learning management systems. Applies knowledge of e-learning instructional design and adult learning theory to design and develop course content, works collaboratively with subject matter experts, trainers, and others as needed. Coordinates with the Talent Development and Operations team to assess, design, develop, implement, and evaluate engaging e-learning solutions across all levels of the organization. 
•	Learning Management Systems - Responsible for administration, support and content publishing for BJ’s Academy and BJ’s Comp

Creative Learning and Content Manager

Primary Training Department Lead – sole role accountable for supporting all aspects of training for 45 restaurants.
•	Quarterly Specials/Holiday Specials/New Menu Item/Test Item Roll-outs – Responsible for implementation of any new product roll-out including restaurant training timelines, creating and designing training materials, cutting/sorting materials, sending materials to restaurants and posting materials on Intranet. Managed tight deadlines and fluctuating needs of Operations and Marketing.
•	Managers-In-Training - Weekly calls, weekly feedback, creating and maintaining schedules, ordering training supplies for MITs (training binders, chef coats, cutting gloves, rulers, index cards, briefcases, hats).
•	LMS DiscoverLink (EBAR University) - Primary contact, solved technical issues, created new users, updated database, ran reports, and created new courses.
•	Training Materials – Designed, created and revised all Manuals, Study Guides, Recipe Cards, Quizzes, Quiz Keys, Exams, Train

Manager of Training and Development

Assisted Director with training and development support for 68 company stores and 28 franchise stores. 
•	Project Management: Created and implemented training material (food poster, beverage poster, cheat sheet, pre-shift agendas, FOH/BOH quizzes and keys, and beverage recipe cards) for promotional menu items on a quarterly basis.
•	Leadership Training: Facilitated management training classes (Supervisory Techniques, Guest Recovery, Interviewing, and Floor Management). 
•	Online Ordering & Distribution: Primary contact for print vendors and responsible for print production of training materials, uploading files to online store, setting up usernames/passwords, administrative privileges, and addressing any other issues as they arise. 
•	Master Trainer: Led certified trainer workshops and kept materials updated. Scheduled and developed content for certified trainer class. Certified training stores with Regional Director. Performed hourly audits when visiting stores. 
•	Remodels/New Locati

Manager of Training

Assisted Regional Training Managers and Divisional Training Manager with all areas of development and training for 3 different restaurant concepts consisting of 30 restaurants. Supported all Hourly Employees, Crew Supervisors, Managers, General Managers, Regional Vice Presidents to ensure 110% Guest satisfaction.
•	Instructional Design: Created and revised hourly and Manager-In-Training (MIT) training materials. Assisted in creating and formatting miscellaneous documents, spreadsheets and promotional packets. Designed and created contest posters, training signs/posters, certificates and lapel pins. 
•	Leadership Development: Distributed Growth Supervisor and MIT Promotions/New Hires list monthly to concepts. Distributed Manager Positions Available list monthly to concepts. 
•	Communications: Kept training materials updated on the company Intranet. Acted as liaison for company newsletter articles. 
•	New Restaurant Openings: Traveled and assisted the National Training Team Coordinator d

Training Coordinator

Supervised 15-20 employees in customer relations. Consistently involved in restaurant floor activity. Handled guest concerns/complaints. Responsible for opening/closing food and beverage outlets. Created and reformatted layouts for paperwork in food and beverage outlets of hotel. Coordinated in-room hospitality functions and holiday events.

Food and Beverage Supervisor

Supervised 60-70 employees in customer relations. Heavily involved in restaurant floor activity. 
Attended to guest complaints. Responsible for opening/closing restaurant. Immersed in developing menu layouts, customer comment forms and flyers for food and beverage outlets of hotel. Coordinated in-room hospitality functions and large holiday events. 


Find out detailed information about Elke Bosworth, Lead Restaurant Training Analyst in Huntington Beach, CA

Elke Bosworth: Lead Restaurant Training Analyst in Huntington Beach, CA

Elke Bosworth

Chipotle Mexican Grill

Cerca Trova Restaurant Concepts

BJ's Restaurants, Inc.

Elephant Bar Restaurants

Real Mex Restaurants

Rainforest Cafe

Hyatt Regency Orange County

Manchester Grand Hyatt San Diego

Platt College