Bike

Lifestyle

Moto & Powersports

Outdoor

Snow

Surf

Yoga

Health & Fitness

• Managed multiple queues including phone, email, internal messages and case resolution with daily response deadlines.
• Directed communication between sales, housing, contracts departments and management to resolve issues.
• Individually accountable by maintaining and improving on several performance standards including customer satisfaction
scores and resolution time.
• Served on an inter-department committee to improve company policy wrote several new department procedures.
• Audited and approved up to $2 Million in invoices weekly, using both internal, customer and 3rd party technologies.
• Responsible for resolving payroll and contract issues for 311 employees.

Customer Account Manager & Billing Specialist

• Educated customers through the One to One program on apple software including mail, photo and back up programs. 
• Assisted in transferring data, syncing devices and answering technical questions for customers for Mac and Windows. 
• Supported the Genius Bar trouble shooting iPods, iMacs and iPhones as well as printer, internet and wifi issues.
• Kept up to date with new hardware and software releases and compatibility concerns.
• Informed customers on the best products and services to fit their needs.

Specialist

• Performed accounts payable and receivable, payroll, end of month and end of year procedures for a 12 person office.
• Created new, detailed monthly reports that separated all fees, costs, expenses and payroll for each partner.
• Direct point of contact for all checking and trust accounts and worked to improve account performance.
• Reduced business expenses by partnering with new, more cost effective vendors.
• Developed and performed unique audits to find detailed information about clients and past costs up to 4 years prior. 
• Installed new procedures referencing independent programs to reduce billing errors.

Office Manager

• Forecasted sales and trends for approximately 300 skus.
• Created purchase orders for those forecasts based on regional, seasonal and demographic needs.
• Routinely promoted seasonal and low performing inventory.
• Increase store traffic with new promotions for local club, high school and college teams.
• Ensured appropriate inventory levels by meeting with vendor representatives before periods of heavy sales.
• Set policy and made decisions on all product returns and based on our commitment to the customer and relationship
with the appropriate vendor.
• Organized large team sales and allocated the orders for approximately 30 teams.

Department Manager, Sporting Goods Retail

Find out detailed information about Eric Shanahan,  in San Diego, CA

Eric Shanahan: in San Diego, CA

Eric Shanahan

AMN Healthcare

Apple

White, Wulff & Jorgensen

Body Basics

University Of Nebraska Lincoln