Bike

Lifestyle

Outdoor

Skate

Snow

Streetwear

Surf

Moto & Powersports

Surfing

Outdoors

Water/ocean

Management - Brand

Distribution Sales Manager / Asia Pacific 

Experienced Sales/Marketing professional with a twenty year history of working in the Action Sports wholesale industry. Skilled in sales, sales management, team and process creation, marketing strategy, business development, and delivering product and brand message through public presentations and multimedia channels.


Distributor Sales Manager - International - Asia Pacific region 



Director of Sales Marketing for Wax Research Inc. Home of Sticky Bumps surf and WEND Snow and Bike. 


Director Sales/Marketing 

•	Manage international distribution including sales, customer service, and logistics

•	Responsible for sell-in of product, service and logistics operations while communicating company brand message for consistent brand experience 
      o	Grew international distributor sales by 40 percent in first six months of employment

•	Key Account Support Manager for Nordstrom, Buy Buy Baby, Babies “R” Us, Amazon, and Target
      o	Reduced Amazon vendor routing lead time from 13 to 6 days

•	Manage buyer relationships with key accounts, oversee sales/customer service, EDI compliance, and logistics coordination 

•	Direct EDI process, integration, order management and allocation

•	Developed warranty and customer service policies (internal and website)

•	Train employees regarding customer service and warranty policies

•	Support President of Global Sales with inventory / sales forecasting


International / Key Accounts Sales 

•	Designed, managed, and executed all customer and dealer service protocols; assisted North American Sales Director with sales rep force and SAP order processing
•	Responsible to Sales Directors to manage, motivate and provide “Best in Class” dealer and customer service
•	Supported VP of Marketing to create "Best Brand” experience with customer service
•	Managed key accounts to deliver profitability goals through partnering with merchandising, distribution, and outside sales rep force
•	Hired, supervised, led and developed customer service staff
•	Created customer service manual for employees
•	Developed warranty standards, beginning to end process and procedures
•	Trained warranty staff and coached account base on warranty process
•	Provided oversight and managed Ecommerce platform


Director of North American Services

Director of North American Dealer Services / ROW Territory Manager 
 July 2011 to June 2014 
Sales / Customer Service Associate
 July 2010 to July 2011 
•	Managed North American dealer services, Key accounts, Ecommerce platform
•	Directed employees handling dealer inquiries, re-orders, end consumer customer service, dealer technical support, warranty, Ecommerce sales
•	Trained and managed customer service representatives
•	Assisted in trade show management, development, and design
•	Delivered comprehensive video product reviews for media outlets
•	Territory Manager for rest of world (ROW) distributors. (Japan, China, Hong Kong, Korea, Australia, New Zealand, Chile, and Argentina)
•	Built and maintained a strong clientele following
•	Point of contact for all ROW distributor sales and shipping including working with Armada ROW distributor’s freight forwarders and shipping / customs agents
•	Coached and developed strategies between management, customers, and distributors
	


ROW Territory Manager/ Customer Service   -   Sales / Customer Service Associate

 Oakley Sales Associate for Josh Loubek (Northwest Territory representative)
 Spring 2008 to July 2010
•	Maintained relationships with Oakley accounts in lower Northwest states
•	Assisted in retail account management


Sales Associate for Josh Loubek

•	Ran day to day store operations, purchased ski hardgoods and apparel and eyewear  
•	Consistent highest sales performer
•	Hired and sales trained staff to achieve store standards
•	Organized community/store events such as special promotions, movie premieres and ski demos


Manager

Find out detailed information about Riley Mallard, Distribution Sales Manager / Asia Pacific  in San Juan Capistrano, CA

Riley Mallard: Distribution Sales Manager / Asia Pacific in San Juan Capistrano, CA

Riley Mallard

Fox Racing

Wax Research, Inc.

Ju-Ju-Be, Intl

Armada Skis, Inc.

Armada Skis, Inc.

Oakley

Greenwoods Ski Haus