maria  cruz


WORK HISTORY: 2013 - 2014 A Cellular, Torrance CA. Telemarketing call center -11,000 Answer phones sale orders and called inbound and outbound calls made appointments for customers Helped out for information to customers. 2006 - 2013 I-Path Footwear Apparel, Torrance, CA. Customer Service Representative/Team Leader-36, 000 • Responsible for managing 5 retail accounts and total sales Data entry input information. • Order management, customer relations, charge-back resolution and collections. • Process sale orders, release orders, authorized to make decisions with warehouse and customers, filing, resolving issues/answering questions for customers 2003 - 2006 Western Check Cashing, San Pedro CA. Customer Service Representative – Team Leader- Account Manager-30,000 • Managed and administrated 50+ retail accounts including Ace hardware, True Value Hardware, and American Stores. • Managed and processed all orders and sales contracts. • Updated quote system and maintained customer account information. • Manufacturing sales and off-site warehouse photo scanning carbon printing. • Resolved shipping and invoicing errors. Issued processed credits and re bills. 2001 - 2002 Helicopter Technology Company, Los Angeles, CA. Customer Service Representative – Team Leader- Account Manager -31,000 • Responsible for customer support and service for major telemarketing companies. • Performed employee training and evaluation accounts receivables. • Investigated and resolved complaints through processed orders.