Andrea Kalebaugh

Andrea Kalebaugh

Business Administrator

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Summary

• Direct supervision of front line Membership Support staff • Main responsibilities included planning, assigning, and directing work, interviewing potential staff members, hiring, and training employees, appraising performance and evaluation of incentive program and fostering employee retention • Ensured that staff performance was in compliance with established procedures and met or exceeded departmental performance standards • Received, evaluated, researched and resolved customer issues that had been escalated and required a higher level of expertise to ensure customer satisfaction • Performed quality assurance monitoring to ensure accurate and appropriate information was provided in a courteous and professional manner to all customers

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