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Associate Implementation Manager II

Business Management major looking for a great opportunity to stretch myself and utilize my strengths as a leader to better a company and help create an environment where employees can grow and thrive.

•	Oversee 8-12 client projects
•	Design and build ACD/IVR for customers
•	Project manager for joint implementation with partner companies
•	Championed WIG teams to help improve business processes 
•	Subject Matter Expert for Connectivity and WFO/QM products
•	Promote customer and company engagement

•	Supervised teams of 15-20 employees
•	Managed employees schedules, time cards, and occurrence reports
•	Interviewed prospected candidates and conducted mock interviews for employees looking to promote
•	Trained new hires and tenured employees 
•	Coached employees to department and company metrics
•	Delivered corrective action, including conversation memo’s, Personal Improvement Plan, Corrective Counseling, and termination of employment 
•	Held regular 1 on 1’s with employees to set and work on goals 
•	Evaluated employees on quarterly, 6 month, and annual goals and gave raises and promotions when earned 
•	Facilitated daily huddles and team meetings
•	Ran contests and events to maintain employee engagement

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Find out detailed information about Brandon Pineda, Associate Implementation Manager II in Riverton, UT

Brandon Pineda: Associate Implementation Manager II in Riverton, UT

Brandon Pineda

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Salt Lake Community College

Utah Valley University