Nathaniel Hunter

Nathaniel Hunter

Perfeection with 3 Competencies
Location: Los Angeles CA
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Nathaniel Hunter 12338 Halldale Ave. Los Angeles, CA 90047 Primary: 314.920.9419 Secondary: 323.754.7862 NathanH9702@yahoo.com Perfection with 3 Competencies My verbal and written communication skills provide superb project management, team leadership and business line updates to all levels of management. I take pride in leading, training and motivating my team members and peers through the most complex of tasks and fast paced environments. Perfection isn’t reached through the pursuit of perfection but through the pursuit of efficiency, effectiveness, and high quality. Professional Development Bachelors of Business Administration Harris Stowe State University, St. Louis, MO May 2001 Professional Experience St. Louis Post-Dispatch Sept. 2014 – Dec. 2014 Retention Manager ? Created and managed detailed and historical retention reports. ? Performed data analysis and developed new marketing strategies from results. ? Managed vendor relations and retention efforts. ? Worked in SAP and Cranberry to ensure all accounting inquiries are processed within federal guidelines. ? Provided account resolution to subscribers with sensitivity and professionalism. US Bank, St. Louis MO 2013 - 2014 RPS Recovery and Support Operations Supervisor ? Streamlined Deceased process to ensure reductions of audit exceptions. ? Identified procedure Breakpoints and implement Control points for optimal process efficiency. ? Overall management of Deceased team, procedure and process. ? Managed multiple projects. Including process mapping and software implementation. ? Created and managed KPI data sets for efficient and effective operation of the Deceased team. Key Accomplishments: ? Instrumental in streamlining the Deceased process, greatly reducing audit exceptions. ? Decreased subscriber churn with thorough marketing campaign analysis. CitiMortgage, O’fallon, MO 2009 – 2013 Home Equity Line of Credit Team Lead ? Investigated complex litigation, default and foreclosure situations while developing cost effective solutions. ? Partnered with multiple 3rd party vendors (FNMA, FHA, PMI companies) to liquidate default portfolios. ? Day to day supervision of the Home Equity Ling of Credit processors and underwriters. ? Monitored liquidation reports to identify service level gaps and audit exception opportunities. Verizon Wireless, St. Louis, MO 2005 - 2008 Data Technical Support Coordinator ? Trouble shoot PC and data device issues. ? Handled escalated situations with internal and external customers. ? Mentored new and seasoned employees. ? Developed an Equipment replacement guide. Key Accomplishments: ? Consistently met KPI’s that resulted in the Data Team being a leader in the region. ? Appointed to mentor and guide new hires with results leading to outstanding performance. Technical Experience Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook) QuickBooks, Internet Explorer, IEX Production Mainframe, Avaya CMS, NICE, eOscar, ICubed, Sharepoint, Qfiniti, RMS, Workforce Mgmt, SAP, Captiva

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