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Customer Service Supervisor, Business Accounts

I have extensive customer service and leadership experience, most recently in a high-volume call center environment.  I have strong communication and interpersonal skills, am a self-starter, and work well independently as well as with others.  I have a proven ability to teach, inspire and motivate others while consistently achieving the goals and expectations of the organization.  I work diligently to provide excellence in all of my professional endeavors and have earned a reputation for my integrity, initiative and results-driven work ethic.

Customer Service Supervisor, Business Accounts (Coach)
•	Lead, coach and mentor a team of fifteen associates in a high-volume call center environment
•	Prioritize and successfully execute supervisory responsibilities including call-monitoring, training, counseling, disciplining and resolving personnel issues
•	Prepare for and lead weekly team meetings; actively participate and engage in all-leader meetings
•	Make sound decisions and resolve complex business customer issues, including escalated calls from major and government account customers 
•	Motivate and inspire a team of professional associates while consistently meeting or exceeding the expectations and goals of the team, customers and the organization

Customer Service Supervisor (Coach)
•	Promoted a high level of customer service excellence while achieving service-level goals
•	Supervised, monitored and trained staff in both inbound and outbound calling activities
•	Provided feedback, career planning and guidance to team of twelve associates
•	Communicated, interpreted and ensured compliance with company policies, procedures and goals

Customer Service/Operations Manager
•	Planned, directed and coordinated the day-to-day operations of the company
•	Provided training and employee development for all administrative and professional medical staff
•	Ensured ongoing compliance with Medicare, Medicaid and Pharmacy Board regulations
•	Worked closely with General Manager in creating company policies and procedures
•	Scheduled and conducted interviews, performed new-hire training and maintained personnel files
•	Oversaw new patient intake, customer service, fulfillment of medical sales and service requests
•	Provided sales leadership to licensed, professional staff regarding marketing and sales strategies

Customer Service / Operations Manager

Financial Services Regional Sales Manager
•	Managed eleven-member professional team in the fulfillment of banking products for the California/Hawaii region
•	Interviewed, hired, trained and maintained professional ongoing relations with employees
•	Coordinated, implemented and supported cross sell programs throughout the region
•	Directed sales efforts and created a sales culture for delivering bank products and building long term, profitable customer relationships in order to maximize revenue growth and asset quality
•	Presented product training, provided strategies and results expectations to two hundred loan officers, branch managers and professional support staff
•	Continually remained in compliance with banking regulations, company policy and expectations
•	Acted as liaison between corporate team and home loan office staff regarding all bank-related products and services
•	Consulted with and provided executive staff with strategic analysis and recommendations for the delivery of banking products and increasing revenue

Regional Sales Manager

Client Services Manager
•	Worked closely with the Executive Team in the development of company policy and procedures  
•	Prepared and presented new hire training to all new, incoming company employees
•	Lead weekly team meetings to facilitate ongoing two-way communication with team
•	Interviewed, hired, educated and evaluated Client Services/Relocation team members

Buyer’s Agent/Qualified Loan Consultant
•	Directed clients in the search, selection and purchase of a home or mortgage loan
•	Remained knowledgeable of local real estate and lending markets

Client Services Manager

Client Development Supervisor
•	Supervised ten-member professional staff in the daily operations of the Client Development team
•	Designed, developed and successfully executed new hire training program
•	Coached and developed team members, providing guidance and direction with respect to written and verbal communications with clients
•	Performed supervisory duties to include call-monitoring, scheduling, interviewing, disciplining, counseling, training and resolving personnel issues
•	Provided support at trade shows and other industry-specific events

Client Development Specialist
•	Educated and informed potential clients about the eHome service offerings
•	Successfully converted interested consumers to eHome clients

Client Development Supervisor

Coverage Supervisor
•	Supervised three-member professional staff in the investigation of claims where coverage analysis and determination was necessary
•	Reviewed legal opinions, and determined coverage
•	Provided leadership and direction with respect to investigative techniques and policy terminology

Negotiator			
•	Conducted extensive investigation for litigation procedures and defense
•	Effectively negotiated settlement of claims while maintaining comprehensive documentation of claim information and continually reviewed and monitored the progress and expense of claims
•	Established and directed settlement strategy in conjunction with defense counsel for defensible and/or disputed, litigated cases
•	Attended arbitrations, court hearings and mandatory settlement conferences

Casualty Adjuster
•	Analyzed and evaluated extent of injury and loss, liability and subrogation potential
•	Maintained comprehensive documentation of claim information to ensure accurate records

Coverage Supervisor

Find out detailed information about Carol Ames, Customer Service Supervisor, Business Accounts in Kiefer, OK

Carol Ames: Customer Service Supervisor, Business Accounts in Kiefer, OK

Carol Ames

US Cellular

Respiratory Care & Home Medical Equipment

First Horizon Home Loans

SOMA Real Estate

eHome Realty

Mercury Insurance Company

San Francisco State University