Wendy  Le

Wendy Le

Inventory Control Analyst & Purchasing Agent

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- Controlled the purchase and supply of all procured items and services. Managed and improved the purchasing team. Negotiated price and terms of products and services with supplier. Established quality requirements, delivery, pricing, and contracts. - Prepared and processed requisitions, purchase orders, and invoices for purchases. - Made recommendations and advised senior management on all purchasing issues. Other spend categories include marketing, HR, professional services, equipment, and facilities - Maintained records of supplier contracts, agreements, goods ordered/received. Managed vendor relationships and building effective supply chain partnerships - Collaborated with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or in the case of shortages, to minimize negative impacts on a business. Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance and ensuring the availability of resources. - Assisted with managing logistical aspects of product lifecycles, including coordination or provisioning of samples, and the minimization of obsolescence. - Maintained and developed positive business relationships with a customer’s key personnel involved in or directly relevant to a logistics activity. - Developed an understanding of customer’s needs and took actions to ensure that such needs are met. Direct availability and allocation of materials, supplies, and finished products. - Operated as the lead point of contact for any and all matters specific to customers. Responsible for the development and achievement of sales through direct sales channel. Focused on growing and developing existing clients, together with generating new business. - Ensured the timely and successful delivery of products according to customer needs and objectives. - Communicated clearly the progress of monthly/quarterly initiatives to management. Tracked and provided forecast by key account metrics. Provided sales vs. projection results by preparing and forwarding sales tracking reports. - Assisted with high severity requests or issue escalations as needed. - Provided product, promotion, and pricing information by clarifying customer request; selecting appropriate information, forwarding information, and answering questions. Provided support for ongoing customers by answering questions, tracing order status or product shipments and resolving problems - Facilitated no charge orders, processes credit memos, acts as a facilitator for return and repair issues, researches trade-in allowance and eligibility for warranties, provides information regarding order status and stock availability, orders product literature and/or provides customers with product/sales information as requested by sales team. - Coordinated the administrative work within the Key Account/Sales department. Assisted with the organization of internal or external events. Contributed to the effective operation of Key Account leadership team and the Sales team organization in general, and completed tasks in creative and effective ways. - Provided support in accurately maintaining the company CRM system, completed visit reports on behalf of the team and assisting with analyzing sales data providing management information and reports, as required.