Carlos Baltierra

Carlos Baltierra

Call Center/Customer Service Mgmt Leader!
Location: Corona CA
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Summary

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The customer service center operation will not only reach but also exceed the 2015 goals and objectives under the leadership of an experienced and seasoned call center leader. With an extensive customer-care background in the fast-paced, demanding setting of a 24/7 environment-servicing customers of the nation's premier companies, my qualifications offer you the reality of a seamless transition into the world of a results-oriented, quality-focused operation. My professional experience, spanning 20 years of multilevel responsibility, has been dominated by repeated successes in * Enhancing client satisfaction and relations * Increasing profits * Exceeding client quality expectations * Implementing process development strategies * Engaging and empowering every mind and drive a culture of continuous improvement. * Managing multiple projects and meet specific goals and deadlines. * Defining problems, collect data, establish facts and draw valid conclusions. * Making sound and timely decisions. * Solving practical problems and difficult situations.

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