Lifestyle

Music

Running

rowing

Working out

Animals

Spin

Circut classes

Customer Service Coordinator for a manufacturer. Supported Outside sales team, handled customer accounts, order management, EDI, order processing/back orders, invoicing, routing guide requirements

Manage EDI orders - Apparel accounts
Partner with EDI Direct to troubleshoot issues and test new vendors
Manage Amazon/Vendor Central
Manage orders sent to the warehouse - routing guides
Dispute Charge-backs
Manage eCommerce customer inquires, complaints, returns, and exchanges.
Assist with eCommerce customer needs in Magento
Outside Sales Team Support
Coaching/ training
Oversee daily order entry and processing of Wholesale and Margaritaville store locations.
Manage product transfers/ inventory adjustments
UPC's into GXS
Validate Credit Card reconciliation report, credit memos, daily invoicing
Approval through Rosenthal

Customer Service Manager

Operations:
Coordinate with production and operations to ensure on time and complete shipments.                                                                     Work with customers for on time and complete delivery of orders.                                                                                    Manage orders sent to the warehouse.                                                                                                                                                                                                                                                                                                                                               Oversee daily order entry and processing.    Filling all back orders as product arrived,                                                                                                                                         Accurately logged all daily shipping orders. Daily Invoicing                                                                                                                                    EDI Management - Daily monitoring of orders through various portals, send shipping info (ASN's and Invoices)                       Set up new customer accounts.                                                                                                                                                Communicated all merchandise needs or issues to appropriate supervisors.                                                                                                                                                                       Work with distribution center to reconcile inventory discrepancies.                                                                                             Manage RGA Process to make sure customers are taken care of and company procedures are followed.                             Organized weekly sales reports for the sales department to track product success.                                                                        Work with upper management to grow accounts and achieve goals.                                                                                                                      Liaison for Outside sales support. 
                                                                 
Shipping/Receiving :                                                                                                                                                        Responsible for understanding all customer shipping requirements.                                                                                  Reviewed and implemented routing guides.                                                                                                                                                  Created  BOL's for international shipments  and/or shipping documents required by freight and customers     
      
 General Office Duties: 
Answers phones, handle faxes, respond to customer inquiries via e-mail, quotes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Provide tracking, inventory availability, and account information to customers 
Complete assigned tasks with minimal Supervision

Customer Service Coordinator

Directed 16 stores throughout CA, NV, and AZ.                                                                                                                      Partnered with District and Regional managers to trouble shoot inventory /merchandising issues throughout district.                                                                                                                                  Trained all management and department supervisors on merchandising standards.                                                                                  Communicated all programs, trends, and inventory fluxes.                                                                                                                                                                                       Opened new stores and participated in remodels.

Merchandise Presentation Specialist

Find out detailed information about Amanda Jones,  in Pasadena, CA

Amanda Jones: in Pasadena, CA

Amanda Jones

Margaritaville Lifestyle Brands LLC

Ironclad Performance Wear

Homegoods

Vincennes University