Deborah Madden

Deborah Madden

Account Manager/Customer Service Rep

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Summary

All aspects of Customer Service - large volume of incoming calls, order entry - via email, fax and phone. Assisting sales reps with all Inventory movement records while in field. Creating RG's (returns), Set up FedEx call tags for customers. Problem solving, shipping error resolutions, credit card issues, liaison between customer and and accounting dept. Disbursement of new credit applications for new accounts. Month end billings. Knowledge of Outlook, SAP order entry system, GFIM ordering processing of sales rep's. documentation, Excel, some Microsoft Word

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