CLIENT MANAGEMENT • Present and correspond with clients on estimates, SOW’s, schedules, project statuses & deliverables. • Lead any changes in direction and mediate client's changes with team members. • Schedule and facilitate client meetings and produce all backend correspondence such as meeting reports. • Proactively guide client through agency process while building trust. • Understand client's business goals, deliverables and strategies. PRODUCTION • Scope and estimate internal and external costs while managing both sets of resources. • Manage production process and advocate agency while guiding team members through process. • Understand creative and technical process and relay creative or technical needs to form actionable steps. • Provide art and technical direction. • Manage internal and external production resources. • Track project communication while creating/updating a status list and initiating approval process. TEAM MANAGEMENT • Hold the team to the principles of agile development • Ensure that team meetings (stand-ups, sprint planning, sprint reviews, and retrospectives) are being held and are effective. • Ensure that product requirements criteria are clearly defined, understood, and implemented successfully. • Synthesize information into concise, action items – helping to collect and write software specifications, user stories, user cases etc.