Golf

Fishing

Lifestyle

Outdoor

Consultant

Accomplished sales/operations leader with proven track record of driving revenue growth, market expansions and employee productivity improvements.  

Experienced in high volume, rapidly changing business environments requiring creative solutions, sound judgment and strong decision making abilities.

Recognized for leading high-performance teams dedicated to improving overall customer satisfaction while maximizing operational efficiencies.

Areas of Expertise

•	Sales Operations
•	Call Center Management/Operations
•	New Market Expansion
•	Project Management
•	Business Development
•	Sales Force Development
•	Up-sell and Retention Programs
•	Workforce Management
•	Team Leading  
•	Peer & Vendor Management 
•	Technology Use, Implementation, & Enhancement 
•	Operations Assessment, Process Improvement & Project Management 
•	Strategic Planning 
•	Customer Retention 
•	P&L

Ashford University is a for-profit online university that provides accessible and affordable Bachelor and Master’s degree programs.
•	Led project management of two of the President’s four key initiatives: optimizing student experience and facilitating financial aid processing for Ashford University’s 60,000+ students.
•	Evaluated the existing overall customer experience and identified areas of opportunity.  Developed strategies, created business requirements, and led cross-functional implementation teams to optimize customer satisfaction.
•	Transformed Call Management business model to a fully integrated Call Center approach, increasing call capacity by 50%, inbound call volume by 23%, customer engagement by 20%, and overall quality scores by 10%.
•	Developed strategies for two automated dialer Pilot Programs and led cross-functional implementation, resulting in significant gains in cost per customer contact.  
•	Stepped in to drive strategy and led internal/external teams to reduce Cohort Default Rate after senior team leaders resigned.   Successfully aligned competing external vendors that resulted in a 10% decrease in overall rate, within the first 45 days.
•	Developed multi-faceted customer communication plan encompassing web portal alerts, integrated email campaigns, and phone scripts designed to educate students on their loan burden and repayment options. 
•	Created custom reporting to monitor timelines and deliverables to manage stakeholders expectations.  Trained and coached Call Center management team on execution and KPIs.

Find out detailed information about Tyler Benowitz, Consultant in San Diego, CA

Tyler Benowitz: Consultant in San Diego, CA

Tyler Benowitz

Ashford University

University of Oregon