Porsha Swan

Porsha Swan

Virtual Support Technician/ Help Desk Support - Hospital Healthcare IT Professional
Currently: Virtual Support Technician/ Help Desk Support at Kaiser Permanente
Location: corona CA
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Summary

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Client focused, Analytical problem solver. Knowledgeable & proficient Support Engineer w/ demonstrated success in McAfee SaaS support and various Cloud product solutions, email & network security, Product Support, Desktop, Help Desk, Procurement, server administration, web page maintenance, software applications, hardware & operating systems for Health care critical technologies. Adaptable & effective troubleshooter w/ the ability to diagnose, resolve network, hardware issues. Background strengths have contributed to the effective skills as a Engineer. Accounts payable/receivable, scheduling, employee training. SW - AD Manager, Desktop Central, IT 360, Kaseya, Labtech, Connectwise, ManageEngine, Citrix, Meditech, Horizon Patient Folder, Formfast, PACS, Exitcare, Python, NeXDGen Desktop, Symantec pcAnywhere, Lotus notes, App Assign, BMC Remedy NETWORKING: Linksys, LAN/WAN, wired/wireless networking, Network Tools , Network Detective, Virus remediation tools, Symantec Backup Exec 2008, 2010, 2012, Carbonite,Intronis, ibackup, QuoteWerks, iCloud, AS400, Sonicwall TECH/APPS: Windows XP, Vista, 7, 8, Server 08/12, Apple OS, Exchange Server 2008,2012, Office 03/07/10/13 - Office 365,Word, Excel, PowerPoint, Outlook, Access, Project, Visio, Publisher, Spreadsheets, Lync, Quickbooks , MS Project, Sharepoint, Active Directory, Java, SQL, Database, FTP, JIRA, Confluence, Zendesk, RDP,VNC,VPN, Citrix/XenApp, VMware, Hyper-V, Kaseya, Labtech, McAfee EPO, Connectwise Other: Network Printers, Remote users, Software issues, Software support, Trouble tickets, User support, telecommunications, mobile support Results oriented, Customer service focused, troubleshooter, quick learner, adept multitasker, highly motivated, Ability to work in a team structure, make decisions & solve problems, communicate verbally w/ people inside & outside an organization, plan, organize, & prioritize work 5 yrs Sales exp. - Wireless Communications, 5 yrs Sales/management exp. - Mortgage Industry

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