jacqueline obrien

• Reducing the Geo Footprint by closing and decommissioning office buildings in the US and expanding two locations in the US. Responsible for all network and infrastructure client needs. • Voice and Network Upgrade. Migrated and upgraded the on premise Cisco Unified Communication Management Solution to a hosted environment. This project included the migration and upgrade of 110 campuses across North America. • Dialer Migration/Campaign Manager. Migrated a third party hosted dialer to in-house solution and deployed a new campaign manager application to support the internal dialer. • WAN Upgrade. Upgraded 5 remote sites as part of an enterprise network modernization project. • Emergency Response Plans. Created a manual designed for Oil Well companies in the case of an emergency. • Integrated Management System. Created a series of manuals to establish business policies, processes, and procedures.