Tech

Dynamic, high integrity Senior Manager delivering exceptional results with a focus on
Team Leadership, Customer Service, Program Management, Operational Management, and Process Improvements.


?	Managed team of 60+ staff members with a $19.5 million budget and sales upwards of $42 million.
?	Reduced overtime spending by 48% 
?	Saved the company over $1 million in sales and increased cash flow through Program Go Ahead (PGA)
?	Managed all Operations for 132+ airline customers to ensure On Time Delivery and Quality targets met.
?	Builder of loyal relationships with Content Owners such as Disney, Fox, Warner Brothers, Universal, Sony, Paramount, and CineSky.

Sr. Manager, Media and Creative Services Group												   2013
Continued meeting responsibilities of Media Program Manager with addition of:

?	Reduced overtime spending by 48% while resolving support problems of production, quality, and operations.
?	Increased revenue through re-evaluation of pricing structure for content updates.
?	Managed results of departments reporting to me, including: Media Program Mgmt. Team, Project Engineer Managers, Media Technicians, Software Integration Specialists and Administrative Personnel.


Manager, Media Program Mgmt.														2011 - 2013
													
?	Directly managed staff members of Program Mgmt. Team for the Media and Creative Services Group.
?	Coached, mentored and developed staff, including hiring/firing, employee evaluations
?	Liaison for launching Regional Media Centers providing training in workflow, policies and procedures, and introductions to upper management of clients and internal management. Required extensive travel. (Singapore, Hong Cong, Shanghai, London, Dubai, London and Seoul)
?	Set policy, procedures, training and key performances indicators. (KPI)
?	Ensured On Time Delivery and Quality targets were met to over 132 airline customers through building relationships with the 3rd Party Vendors and providing evaluation and feedback of the vendor’s performance.
?	Increased revenue and improved cash flow by managing facilitating Software Change Requests (CR).
?	Developed financial metrics, program forecast, and delivery for media update programs.
?	Principal point of contact for internal process improvement initiatives (PGA) 
?	Drove requirements to software engineering team for internal operational tools to improve yearly forecasting, financial budgeting, and program tracking.
?	Worked with functional managers in order to effectively align resources across programs. Identified, analyzed and prioritized program risks assessing potential impact.


Media Program Manager Lead															2009 - 2011
Took charge of procedural processes and improvements.

?	Improved On Time Delivery and Quality through development and implementation of media release process changes, reducing overtime and penalty fees, thus increasing cash flow.
?	Managed operational demands with Media Operations Manager.
?	Analyzed Program Management processes and procedures; implemented improvements with internal groups and departments as well as customers and their suppliers.
?	Allocated work among program managers and adjusted workload, priority, and programs based on needs.
?	Provided mentorship and guidance to other program managers, evaluating their work for accuracy and efficiency.


Project Manager II and Project Manager I												2007 - 2009

?	Managed monthly interactive software and media updates per customer specifications and needs.
?	Created master schedules with distribution to necessary parties.
?	Coordinated with third party vendors and internal parties to complete monthly update programs requirements.
?	Assisted with the process of airline software releases.
?	Worked with software team on bug fixes, change requests and development projects for entry into service.

Sr. Manager, Media and Creative Services

Find out detailed information about Suzette Harman,  in Laguna Hills, CA

Suzette Harman: in Laguna Hills, CA

Suzette Harman

Panasonic Avionics Corp

University of Southern California