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Organized and results-driven operations and business specialist with experience and achievements in the electronic and tech industry. Commitment to realizing exceptional end-user experiences for customers dealing with issues in logistics or operations. Proven track record of moving customer orders through all facets of service life-cycle, from initial opening to ordering parts, tracking progress and shipping. Ability to work strategically in fast paced environments, improving service processes, reducing costs and increasing revenues.

Analyzing and replying to customer forecasts for Specialists Accounts. Coordinating and releasing daily shipments to our warehouse for distributors and end-users. Tracking and transmitting advance shipment notices which notify pending shipments in progress via EDI and E-portals.

• Maintaining open order reports for Specialists Accounts
• Tackling the various closeout accounts in various locations and being able to keep track and ship them effectively as possible
• Reconciling open purchase orders to fulfill pending SKUs in a timely manner
• Updating daily inbound shipments from China and tagging invoices and cargo receipts through Cloud-based ERP
• Forecasting trends for SKUs and collaborating with planning and logistics on how to move forward with urgent items

Sales Operations Specialist

Managed the day-to-day operations of an authorized service provider for the repair of end-user electronics, including monitors, computers, projectors, tablets, LCD TVs, and E Posters for ViewSonic. Allocate returns of hardware to our facility and supervise work performed by trained technicians.  Maintain and update multiple database files to help forecast shortages on critical parts.

• Order parts and releasing Purchase Orders on a daily basis.
• Supervise logging and categorizing of parts to be stored at our facility. Set up classified zones to properly allocate parts
• Update receipts of which parts need to be replenished and which parts are in transit.
• Responsible for managing over 2,000 SKUs in inventory at our facility. Cross-referencing back orders through Oracle and our database on a daily basis to determine which Purchase orders are still needed. 
• Liaison with suppliers in China to help push crucial parts for shipping.
• Oversee transfer of shipments back to ViewSonic.

Operations Manager

Directed incoming and outbound transfers for all end user returns from Costco/Sam’s Club. These items were to be distributed and repaired by our authorized service providers (ASP) to be made like brand-new, but sold as refurbished Vizio products.  

• Responsible for maintaining a master Excel file showing all inbound and outbound unit transfers from all ASP's and our Receiving and Distribution Center. 
• Maintained close contact with main suppliers on a daily basis to resolve and track all shipments and shipping issues in a timely manner.
• Prepared packing lists for all unit transfers.
• Provided SAP for Logistic services, processing purchase and sales orders for Vizio LCD TVs.

ASEV Display Labs

Find out detailed information about Jeffrey Lee,  in Diamond Bar, CA

Jeffrey Lee: in Diamond Bar, CA

Jeffrey Lee

Incase Designs Corp.

Real Technology Inc.

Logistics Administrative Assistant

University of California - Riverside