Jessica Hord

Jessica Hord

Marketing Programs Manager. Customer Support Manager. Systems Support

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Summary

By nature I am positive, enthusiastic and love challenges. I truly enjoy motivating, supporting and working collaboratively with others. I have actively developed my current role to include a blend of problem solving, leadership and project management. I have developed a recognized exceptional support team that exceeds customer expectations and consistently receives rates of over 97% satisfaction. I have been successful in earning loyal customers and effectively communicating the Light & Motion brand. My continuous determination to improve processes and programs has led to a profitable service and warranty center, year after year direct sales growth, and a cohesive marketing and support team. I am often called in to manage, integrate and motivate on projects outside of support and marketing departments and have been recognized as a go-to for problem-solving and project planning.

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