Lifestyle

ECommerce Operations

I have over 10 years of customer service experience and have been in a call center environment and moved on to management within three years at Annas Linens. Handled all inbound calls from order taking, product inquiry,irate customer issue for brick and mortar stores and any sales calls that were needed or needed further assistance.

Collected customer feedback and made process changes to exceed customer satisfaction
goals. Made reasonable procedure exceptions to accommodate unusual customer
requests.Provided accurate and appropriate information in response to customer
inquiries.Demonstrated mastery of customer service call script within specified
timeframes.Addressed customer service inquiries in a timely and accurate
fashion.Maintained up-to-date records at all times.Ran reports and supplied data to
fulfill customer report requirements.Worked with upper management to ensure appropriate
changes were made to improve customer satisfaction.Formulated and enforced Service Center
policies, procedures and quality assurance measures.Built customer loyalty by placing
follow-up calls for customers who reported product issues. Facilitated information flow
between customer service, account management operations, quality assurance, training and
payroll departments to guarantee call center objectives were met.
 In 2007 became more involved with warehouse managment team and daily duties
included.Selected products for specific routes according to pick sheets.Reported inventory
balances and cycle counts in both the ERP and WMS systems.Operated Fed/Ex,UPS a shipping
system efficiently and accurately.Entered data into JDA program to load and manipulate
data and to produce reports.Followed proper selection procedures as established by the
company.Transported goods from racks, shelves and vehicles. Assisted with testing for the
launnch of Magento. Issue all refunds for Internet orders. Handle all Paypal claims.
Release and verify possible credit card orders which are held due to credit card
suspension.

Find out detailed information about Suzanne Zaragosa, ECommerce Operations in DOWNEY, CA

Suzanne Zaragosa: ECommerce Operations in DOWNEY, CA

Suzanne Zaragosa

Anna's Linens

University of Phoenix