Bachelor of Business Administration (BBA)

Tech

Helpdesk Analyst

Seeking advancement within the computer and information technology field.

•	Managed day-to-day technology operations, providing 1st and 2nd tier support
•	Inventory management and imaging for Windows and Mac based personal computers
•	Remote, field, and warehouse support
•	Companies include O’Neill, Roark, Metal Mulisha, FMF, and Spiritual Gangster
•	Applications include Full Circle, Adobe Creative Cloud, Samanage, Zendesk, Mitel, and LogMeIn


•	Answer incoming level 1 or level 2 help desk calls and emails
•	Remotely access client systems for training, walkthroughs, or issue resolution
•	Shifts include working after-hours, on-call, graveyard, and field
•	Applications include Focus POS, Zendesk, Slack, and LogMeIn

Helpdesk Technical Support

•	Provided company-wide technical support, including retail POS systems and warehouse networking
•	Troubleshooting Apple and Windows based PC’s
•	Mac and PC computer management and repair
•	Applications include Microsoft Office 365, Adobe Photoshop and Illustrator, and Citrix Quest

Helpdesk and Network Support

•	Maintenance and repair of warehouse equipment, including thermal printers and scanning devices
•	Corporate and warehouse network installations
•	Customer service and support
•	Customers include major retail and distribution companies, such as Harbor Freight and Damco

Field Technician

Find out detailed information about Christopher Cavanaugh, Helpdesk Analyst in Mission Viejo, CA

Christopher Cavanaugh: Helpdesk Analyst in Mission Viejo, CA

Christopher Cavanaugh

La Jolla Group

Focus POS CA

Rip Curl USA

Datagear Inc.

California Polytechnic Pomona