Fashion

Lifestyle

Streetwear

Surf

Set up and Managed up to 200 Major, Off price and Specialty wholesale Accounts including but not limited to: Macy’s, Nordstrom, Stein Mart, Amazon, Beall’s, Dillards, Sam Club, Costco Canada, Bass Pro Shops ,Ross, TJ Maxx and all accompanying web/vendor portals with an average sales of 1 million monthly.

Managed and Implemented Electronic Data Interchange (EDI) integration (e.g., PO (850), Advanced Shipping Notice (856), and Invoice (810) via Full Circle.

Reviewed vendor guidelines and sustained account compliance.

Managed new order processes, order allocations and inventories.

Set-up customer service operational protocols from account set up, order entry, credit check with Factors CIT and Rosenthal & Rosenthal, maintaining accounts, order allocation, logistics, shipping to billing, RMA processes.

Generated, gathered, analyzed, and provided sales booking and sales analysis reports to the President, CEO, CFO, and VPs of Sales obtain quantitative and qualitative goals.

Managed back end of company website portal including processing all orders placed online.
Responsible for hiring and directly managing 2 customer service team members.

Managed warehouse team, created and enforced policies and procedures.
Conducted weekly meetings with Customer Service Representatives.


Collaborated with all diverse team members of key departments: accounting, design, web designers, logistics, marketing, production, receiving and shipping.

Customer Service Director, Wholesale and E-Commerce Sales

Managed up to 500 Small Wholesale Accounts for all companies and divisions under the TapouT name, with annual sales of 50 million.

Managed a minimum of 100 online orders daily and the back end of the company website portal including processing all orders placed online. 

Implemented customer service daily operational protocols from customer relations for online and wholesale customers to account set up, order entry, maintaining accounts, order allocation, logistics, shipping to billing, returns and helped ensure accuracy.

Reported Directly to Owner/CEO of Company, was a Member of the TapouT Team since its Inception.

Generated, gathered, analyzed, and provided sales booking and sales analysis reports to the President, CEO and VPs of Sales obtain quantitative and qualitative goals.

Responsible for hiring and managing 10-12 customer service team members and 2 receptionists for the call center.

Managed warehouse team, created and enforced policies and procedures

Conducted Weekly Meetings with Customer Service Representatives

Collaborated with all diverse team members of key departments: accounting, design, web design, logistics, production, marketing, receiving and shipping.

Managed new order processes, order allocations, invoicing, inventories, shipping, inventory, fraud control and prevention.

Carefully evaluated and resolved customer issues to achieve overall customer satisfaction.

VP of Customer Service, Wholesale & E-Commerce Sales

Find out detailed information about Megan Simmons,  in rancho cucamonga, CA

Megan Simmons: in rancho cucamonga, CA

Megan Simmons

Margaritaville Apparel

Tapout, LLC

University of LaVerne