Bike

Fashion

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Wake

Yoga

Health & Fitness

-	Developed and implemented policies
-	Led employee training and development
-	Partnered with the management team to align customer service department policies and systems with the company objectives
-	Oversaw customer issues and ensured effective and long-term problem resolutions
-	Monitored programs and procedures to ensure on-time delivery and customer satisfaction
-	Maintained in-depth working knowledge of company systems and processes
-	Set performance standards to meet service goals of company
-	Coached customer service team in order to achieve high performance
-	Structured the training agenda for department members
-	Measured customer service reps performance and made employment decisions
-	Provided feedback to operations team to ensure all customers have accurate and timely information on order status and/or changes
-	Assisted customer service reps, sales reps, and distributors in trouble shooting orders and issues that required special handling
-	Responded to customer inquires and problem solving in a professional and effective fashion
-	Acted as a resource in resolving customer issues brought to the department by utilizing company processes, negotiating and selling skills

Customer Service Manager

-	Handled customer service for key accounts such as: Nordstrom, Macys, Pac Sun, Zumiez, CCS, Nexcom, Zappos, Eastbay, Bob’s Stores, and Ross
-	Managed the life cycle of key accounts from order entry to delivery and special make-up requests
-	Oversaw vendor compliance including communication with internal logistics and production departments to coordinate specific customer requirements such as pre-ticketing, carton labeling, and ASN approvals to prevent chargebacks
-	Maintained daily communication with buyers regarding revisions, samples, shipping status, ATS inquiry, reorders, and all other inquiries

Key Account Coordinator

Find out detailed information about Holly Wood,  in Aliso Viejo, CA

Holly Wood:  in Aliso Viejo, CA

Holly Wood: in Aliso Viejo, CA

Holly Wood

Lifted Research Group

Earth Products (K2 Inc)

Oceanshores High School