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Marketing Operations Coordinator

An experienced marketing operations, customer service and sales professional with over 10 years of diversified experience in meeting customer and company’s satisfaction needs as well as efficient task execution. An effective communicator with exceptional writing, organizational and administrative skills while meeting deadlines in a timely fashion.

Scheduling/tracking internal and external requests for doctors, conventions, clinical studies, donations and field reps; approximately 500 per month
•	Material preparation for internal audits and monitoring requests; error rate reduced 10%
•	Creating order reports/trackers through SAP and Excel
•	Create SOP documentation for new and current order types in SAP as well as current systems in place such as MedPro license validation for HCP validity and Business Compliance approval processes in order to streamline
•	   Closely work with Marketing Operations and management team to collaborate on improving processes in order to streamline the order process; more efficient uses in SAP as well as creating new excel formulas/spreadsheets to help simplify ordering for internal and external customers
•	Check validity of doctors licenses and all proper documentation/approvals for all requests such as Business Compliance as well as Finance
•	   Implement executive dashboard for current and previous 

•	Launched new Hybris platform used for managing member accounts, placing/changing orders, and checking inventory
•	Won sales competition two consecutive months upon completion of training while continuously exceeding quality expectations
•	Mastered proper protocol and performance in a high-volume call center while delivering professional and quality service to customer inquiries
•	Promoted from CSR I to CSR III within 5 months upon completion of training
•	CSR III responsibilities included assisting military and other various government personnel in tactical positions to fulfill order requests, changes, cancellations, and refunds for orders as well as answering any questions regarding products and policies
•	   Managed customer profiles and accounts in regards to proper program entry screening, management for admittance, renewal, and eligibility for new and current members


Military/Government Account Service Representative

•	Assessed gymnasts for strengths and weaknesses for proper program/class placement as well as promotions
•	Encouraged and motivated gymnasts to learn difficult skills in an interactive and creative lesson plan
•	Helped formulate weekly lesson plans for gymnasts between the ages of 6 months through 6 years old (approximately 6 lesson plans per week)
•	Assisted in creating room schedules for coaches to shift to and from within each class taught every day of the week (approximately 85 classes total throughout the week; 25 coaches; 3-4 classes running simultaneously each hour)
•	Responsible for managing client accounts in JackRabbit system (new customer add, removal, auto-pay management, team payments, scheduling/rescheduling classes, make-ups, etc)
•	Top coach for Mini Olympics Event twice a year in charge of leading warm ups, creating Mini Olympics routines, setup of obstacles and managing coaches responsibilities


Preschool/Recreational Gymnastics Coach and Office Admin/Assistant

•	Responsible for multi-line switchboard
•	Created a seamless experience between greeting to sales person transition with an upscale clientele
•	Conducted dealer trades with vehicles between neighboring dealerships
•	Assisted with various projects for sales managers in deal-closing documents


Receptionist/Back Office Assistant/Sales Manager Assistant	

•	Management of all outgoing billing and financial reports for clients with foreclosing homes
•	Quickbooks invoice creation and cost determination to clients (managed approximately 200-300 clients)
•	Projects for attorney’s current cases
•	Assisted in filing proper documentation both virtually and physically for universal access


Accounting

Find out detailed information about Melody Bader, Marketing Operations Coordinator in Laguna Niguel, CA

Melody Bader: Marketing Operations Coordinator in Laguna Niguel, CA

Melody Bader

Allergan (Adecco Inc.)

Oakley Inc.

Azarian Gymnastics

Jaguar Land Rover Aston Martin (Mission Viejo/Newport Beach)

Malcolm Cisneros: A Law Corporation (AppleOne)

CSU Long Beach