Tech

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Adventure

Food

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Gaming

And trying new things

Accomplished professional with extensive experience in technical support, customer success,
account management, business development, relationship development, sales coordination, and
marketing. Focused on showing unsurpassed support to demanding customers as well a passion
for improving service delivery, enhancing knowledge and exceeding expectations.

Remote, United States
Designed and executed processes to meet business initiatives and drive continuous
improvement
Led projects and implementations of internal processes, methodologies and tools to improve
business performance
Built out Help Center for new business to cover all aspects of product and built out support
processes to optimize customer experience
Provided support and built customer success plans for over 20 different customers
Tracked trends and suggested enhancements to both challenge and refine company's product
offerings
Ownership and proactive management of onboarding policies and procedures to optimize the customer onboarding process

Customer Operations Lead

Increased support and technical knowledge leading to resolving majority of customer cases
received on daily basis
Management of tickets in queue using Salesforce. Making sure cases were moving towards
being resolved
Achieved high customer satisfaction rating. Maintained 95% satisfaction average on support
cases on quarterly basis
Assisted multiple teams within Cylance including sales, partner, and ThreatZero teams with numerous projects from start to completion
Became subject matter expert on Multi-Tenant console within support and assisted with training, creating engineering tickets for any reported issues, and assisting partner team
account management
In addition to technical duties, also became on-boarding engineer to assist with creating new
customer tenants, editing license usage, adding/renewing licenses, shutting down tenants and sending welcome letter to customers after purchase

Senior Product Support Engineer

Talked to customer on daily basis dealing with support issues as it pertains to Cylance product
Management of tickets in queue using Zendesk. Making sure cases were moving towards
being resolved
Provided tier 1 support to customers. Answering basic questions, taking feature requests and creating support tickets
Triage support cases as to help tier 2 and tier 3 agents gain more knowledge as to customers
issue

Customer Service Representative/ Tier 1 Support

Handled diverse managerial duties for retail store, including supervising employees and coordinating sales development, customer service, inventory management and problem
resolution
Interfaced with customers to ascertain product requirements, recommend appropriate goods, and close sales in accordance with company sales goals and targets. Tracked sales, and ensured
update of inventory
Trained new employees in customer service, product knowledge and sales development skills
Achieved zero true loss in department as regards loss prevention

Digital Sales Lead

Fulfilled multiple duties, including training new employees in cashiering, daily cash handling, and counting money drawers with highest levels of accuracy
Drove attainment of performance goals, and adherence top corporate standards and policies
Introduced system that improved cashiering efficiency and tracked productivity
Handled customer service issues and stocked sales areas

Head Cashier

Fulfilled multiple roles, including sales development, customer service, inventory
management, and merchandising
Liaised with customers to recommend and sell products. Provided assistance to clients with digital devices
Consistently met and out-performed sales targets
Gained promotion to roles of increasing scope and responsibility

Sales Representative/ Customer Service

Find out detailed information about Arash Bahadoran,  in Irvine, CA

Arash Bahadoran: in Irvine, CA

Arash Bahadoran

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