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Fiercely driven sales and client service professional with a proven 15+ year track record of consistently fueling growth and surpassing client expectations. My passion lies in achieving the highest levels of client success, satisfaction, and retention. I possess an extraordinary talent for cultivation strong client relationships, identifying opportunities, maximizing sales, and revitalizing stagnant accounts.  

- Engaged with existing client base to evaluate their financial requirements, fostering strong relationships, and driving new business opportunities to successfully meet our objectives. Provided expert guidance and education to clients, helping them navigate through mortgage products that align with their specific goals and financial needs.
- Consistently stayed up to date with current licensing, mortgage knowledge and industry guidelines to provide clients with a seamless process from start to finish.
- Delivered top-notch 5-star service from the first contact to loan closure, offering timely updates and proactively resolving any issues to ensure a smooth process and utmost client satisfaction.
- NMLS License #1976626 - AZ, CA, CO, FL, IL, IN, KS, NM, OH, PA, TN, TX, VA, WA


Mortgage Banker

-Oversaw 250+ client application pipeline monthly. Identified client goals and advised on product matches. Trained associates on sales, product knowledge and pre-qualification processes. Collaborated with internal teams to troubleshoot client challenges. Specialized in refinancing conventional loans with Fannie Mae Guidelines. 
- Converted over 38% of applications into satisfied refinance customers. 
- Maintained 80% funding rate and 5-star client satisfaction ratings by remaining transparent and available throughout customer experience. 
- NMLS License #1976626 – AZ, CA, CO, FL, IL, IN, KS, NM, OH, PA, TN, TX, VA, WA


Senior Home Advisor / Loan Officer

- Oversaw 250+ client application pipeline monthly. Identified client goals and advised on product matches. Trained associates on sales, product knowledge and pre-qualification processes. Collaborated with internal teams to troubleshoot client challenges. - Specialized in refinancing conventional loans with Fannie Mae Guidelines. 
- Converted over 38% of applications into satisfied refinance customers. 
- Maintained 80% funding rate and 5-star client satisfaction ratings by remaining transparent and available throughout customer experience. 
- NMLS License #1976626 – AZ, CA, CO, FL, IL, IN, KS, NM, OH, PA, TN, TX, VA, WA


Regional Sales / Project Manager

- Coordinated client printing projects from concept design to product completion, delivering high quality, cost effective print marketing products within budget.  Served as liaison between client and internal departments, ensuring product accuracy with timely and successful shipment meeting all client needs.  
- Provided dependability, quality, and superior customer service, by being proactive throughout the entire production process, anticipating and responding promptly to any unforeseen situations.
- Communicated effectively, building long lasting relationships and repeat business. 


Sales Account Manager

- Provided industrial networking solutions that integrate wireless, automation and Ethernet switch technologies to serve clients and markets worldwide. Handled new client inquires and existing accounts to promote the sales and distribution of our products and services.  Processed orders and keep track of client and product information.
- Developed Marketing strategies to maximize specific clients needs with product driven incentives, which included mail-outs, email blasts and cold calling to get in contact with decision makers.
- Effectively managed inventory to ensure sufficient product stock to maximize sales and lead-times.
- Supervised the shipping, tracking and  receiving of products that came in and out to the distribution center.


Account Manager

- Launched first sales team to undertake Monster Energy and other new non-alcoholic brands. Developed a new sales route for the new non-alcoholic division, which increased sales volume by strategically targeting accounts to promote and market new market share.
- Produced efficient territory management by maximizing daily sales calls with POS dominance, increased shelf space, competitive price points, display execution and special events promotions to overshadow competition.


Sales Representative 

- Managed 300+ regional and national accounts for corporate and privately held companies. Responsible for increasing sales through territory expansion and maximizing existing accounts. Captured new accounts through consistent follow up and cold calling vendor leads. Determined price points and generated profitable product pricing and lease terms. Collaborated with leasing department representative to ensure account retention.
- Consistently ranked as top sales producer by meeting and exceeding sales quotas. 
- Recovered and secured threatened accounts through timely attention and relationship building.


Account Executive

- Trained, developed, and managed new employees to reach personal and company goals. 
- Assisted Managers with overseeing car inventory to maximize a high percentage of cars on the road. 
- Consistently ranked top sales associate and awarded for exceptional customer service.
- Recruited new customers for corporate incentive program and car sales department.
- Recognized for providing excellent service while up-selling customers on additional packages.  
- Analyzed and resolved problems; created solutions mutually beneficial to both customer and company.  


Management Assistant

Find out detailed information about Christopher Pennella,  in Rancho Santa Margarita, CA

Christopher Pennella: in Rancho Santa Margarita, CA

Christopher Pennella

Rocket Mortgage

Better Mortgage Corp.

Visual Lighting Technologies

Nameplate Inc.

Aspiro Network Technologies / IC System Inc.

Straub Distributing Company

Pitney Bowes

Enterprise Rent A Car

California State University Fullerton