Highly personable Customer Service Professional with over 15 years of experience in account management, claims, sales processing, and technical support. Call-center operations include telecommunications industry for two of the top companies in landline and cellular communications. Banking experience as well as experience in the health care industry. • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. • Track record of obtaining and surpassing company metrics and quotas on a monthly basis. • Expertise in resolving escalated customer service issues. • Secured numerous company achievement awards for delivery of exceptional customer service. • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).