Outdoor

Tech

Triathlon

Health & Fitness

Customer Experience Manager

I am an organized self-starter and quick learner with experience in customer service, inventory management, event management, and sales. I thrive under minimal supervision and can handle multiple tasks simultaneously. I am a customer-focused team player with proven critical thinking, creative problem solving, and excellent communication skills.

Provided expert advice on running shoes, technical apparel, nutrition, and injury prevention products.
• Conducted individual custom gait analysis and addressed concerns to ensure customers were fit in proper running shoes.
• Merchandised apparel department on a regular basis to maintain organized and fresh displays.

• Established and maintained positive relationships with local medical, fitness, and wellness professionals.
• Represented Naperville Running Company at health fairs and wellness clinics to connect with the local community.
• Organized clinics with medical professionals in conjunction with Naperville Running Company training programs.
• Developed and maintained in-store resources for customers seeking professional health and medical advice.
• Educated the public about running shoes, proper running form, and gait as a presenter at multiple clinics.


Community Outreach Coordinator

•	Oversaw daily operations and sales in Electronics, Hydration, Injury Prevention, and Nutrition departments.
•	Attended 2015 CES Convention with buying team to help identify new innovative products and establish vendor relationships for the 2016 season.
•	Trained employees on new products, emphasizing the importance of a well-rounded sales force with excellent product knowledge.
•	Developed new processes for electronics returns/defects, dating and managing nutrition inventory, and issue resolution for electronics.
•	Part of a team of specialists tasked with creating a new intercompany electronics expert certification exam.
•	Acted as in-house electronics expert responsible for helping customers set up their new watches and troubleshooting product issues.
•	Organized and led monthly watch clinics to educate customers on the wide variety of sports watches offered and help them decide what product is best for their needs.

Accessories Manager

•	Awarded highest-level footwear specialist certification through internal certification program.
•	Educated customers on proper running gait, appropriate footwear, and injury prevention techniques.
•	Participated in new product wear tests and provided detailed feedback to vendor representatives and Luke’s Locker buying team.

Footwear Specialist

•	Co-created Pint Striders social pub run.
•	Partnered with local pubs to offer special pricing to pub run attendees.
•	Created and managed weekly social media events and group emails to promote the run.
•	Coordinated with brand representatives to offer product trials to social run participants.

Pint Striders Social Run Lead

•	Oversaw 80+ members and recruited several high profile local runners.
•	Organized volunteer opportunities and managed member hours for volunteer incentive program.
•	Managed Team social media page, uniform distribution, and coordinated Team meetings.

Team Luke's Lead- Dallas

Find out detailed information about Laura Sanders, Customer Experience Manager in Chicago, IL

Laura Sanders: Customer Experience Manager in Chicago, IL

Laura Sanders

Naperville Running Company

Naperville Running Company

Luke's Locker Incorporated

Luke's Locker Incorporated

Luke's Locker Incorporated

Luke's Locker Incorporated

Carthage College

University of Iowa